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Updated: Sep 22, 2026
No. of Questions: 121 Questions & Answers with Testing Engine
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Nokia SDM_2002001040 Exam Overview:
| Certification Vendor: | Nokia |
|---|---|
| Exam Name: | SDM Certification - CARE |
| Exam Number: | SDM_2002001040 |
| Available Languages: | English |
| Real Exam Qty: | 121 |
| Sample Questions: | Nokia SDM_2002001040 Sample Questions |
| Exam Way: | Likely proctored exam (online or authorized test center depending on Nokia certification delivery channel) |
Nokia SDM_2002001040 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Service Management and CARE Operations | - Incident and Trouble Ticket Management
|
| Network and Service Delivery Analysis | - Operational capability assessment
|
| Customer Care Program Governance | - Care program management principles
|
Nokia SDM Certification - CARE Sample Questions:
Which of the following tasks belongs to the Care Program Manager at Care Contract renegotiations?
- A. Agree the prices internally.
- B. Negotiate the prices with the customer.
- C. Ensure the Care Contract re-negotiations are initiated in a timely fashion.
- D. Write the Care Contract document.
Correct Answer: C 🗳️
What is the next step after receiving a quotation for renewal of services from 3rd party suppliers?
- A. Care Program Manager should ask Logistics Coordinator to raise a Purchase Order.
- B. Care Program Manager should contact the 3rd Party Service Manager to check the renewal options in the existing Frame or Local Agreement.
- C. Care Program Manager should contact the Supplier to discuss further discounts.
- D. Care Program Manager should contact the appropriate Product Line and ask for advice.
Correct Answer: B 🗳️
What Care SW service should be sold with every new SW sales?
- A. Life Extender (LE).
- B. SW Change Mass provisioning.
- C. Launch Support.
- D. Software Maintenance (SWM).
Correct Answer: D 🗳️
What is the purpose of a handover from Sales to Care?
- A. It ensures a smooth and seamless Customer Relationship interface.
- B. It enables the Account Manager / CT Head to explain to the CaPM the content of the Care Contract.
- C. It ensures that the Care Contract implementation responsibility is transferred from Sales to Care.
- D. It ensures that all the requirements to provide Care services under the Care Contract are agreed and available for the customer.
Correct Answer: C 🗳️
Who is responsible for managing customer requirements during the Care phase?
- A. Care Technical Manager if assigned, otherwise the Care Program Manager.
- B. Care Program Manager.
- C. Care Program Coordinator if assigned, otherwise the Care Program Manager.
- D. CT Head.
Correct Answer: B 🗳️
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