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Nokia SDM_2002001040 Exam Syllabus Topics:

Nokia SDM Certification - CARE Sample Questions:

1. What should be done when the LE differs from the Actuals?

A) Do nothing. In 80% of the cases, the fluctuations balance out in the following period.
B) Sales must be wrongly estimated. So check the sales estimation.
C) Costs must be wrongly estimated. So check the costs estimation.
D) All of the inputs need to be verified. Either cost or sales (or both) were incorrectly estimated.

2. In which of the following situations can a company show profit at the same time as cash is decreasing?

A) When a company invests its profits to expand its manufacturing capability.
B) Depreciation is much higher than amortization rates.
C) When Work-in-Progress is invoiced and released as cost.
D) When Work-in-Progress is increasing rapidly.

3. At the Care Contract Renewal Milestone 3 "First Proposal" which topic should be agreed before the contract is presented to the Customer?

A) Cost baseline.
B) Penalty proposal.
C) Long term contract strategy.
D) Terms and Conditions.

4. In the handover from Delivery to Care, which of the following is NOT a task for the Care Program Manager?

A) Organize site access for NSN maintenance personnel.
B) Inform and train the customer about the NSN Care service delivery processes and practices.
C) Make sure that the customer has accepted the network elements with acceptance certificates.
D) Ensure that the Care Plan is created, communicated and agreed with customer.

5. What is the Assist tool?

A) A knowledge management tool.
B) A helpdesk data entry tool.
C) We don't use this tool in NSN Care.
D) A relational Database.

Solutions: