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Updated: Aug 07, 2026
No. of Questions: 160 Questions & Answers with Testing Engine
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Nokia SDM_2002001030 Exam Overview:
| Certification Vendor: | Nokia |
| Exam Name: | SDM Certification - PS NSOP |
| Exam Number: | SDM_2002001030 |
| Exam Duration: | 90-120 |
| Available Languages: | English |
| Real Exam Qty: | 160 |
| Exam Price: | USD 68-70 (varies by training provider) |
| Exam Format: | Multiple Choice (written exam), Single/Multiple response questions |
| Recommended Training: | Nokia Learning Services (SDM / Network Services Training Portal) |
| Exam Registration: | Nokia Learning Services Exam Registration |
| Sample Questions: | Nokia SDM_2002001030 Sample Questions |
| Exam Way: | Computer-based written exam delivered via Pearson VUE / Nokia Learning Services platform (online or test center depending on region) |
| Pre Condition: | No strict formal prerequisites publicly specified; foundational networking knowledge is recommended. |
| Official Syllabus URL: | https://www.nokia.com/networks/training/ |
Nokia SDM_2002001030 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| SDM Certification - PS NSOP (Service Delivery Management / Service Network Operations) | - Service Assurance and Monitoring
|
Nokia SDM Certification - PS NSOP Sample Questions:
1. You have a Trouble Ticketing system that has a limited capability, which other function can you use to assist you when calculating the SLA?
A) Configuration Management
B) OSS Management
C) Fault Management
D) Performance Management
2. What BEST describes Work Order Management?
A) Receive the work order request and assign, On completion, create work order report.
B) Receive, manage the work orders and their work flow, change the workflow as necessary, check the impact of the work order on the network, execute the work order.
C) Receive, generate where applicable and manage work orders and their work flow, plan work order execution, Create reports.
D) Collect work orders, define work orders priority list, check the compatibility of the work order with the network configuration, run the work order, create report.
3. How would you handle performance problems related to RAN frequency planning in a project where customer is responsible for Network Planning?
A) Request Field Ops teams to go to the field, make test calls and help the customer to identify where the problem is MOST critical.
B) Request an NSN NPO Solution Consultant to meet the customer for evaluating a potential up selling opportunity.
C) Do nothing, the performance problems are customer's responsibility in this case.
D) Request NPO resources and start troubleshooting.
4. What are the key activities needed to Analyze Resource Performance?
A) Analyze and evaluate the performances of the identified network area to then identify the alarms associated to the performance degradation, Associate each of the identified alarms with the single measurement that caused the service degradation and forward that information to the FM team.
B) Report creation, KPI's and Measurements analysis, Identification of the network element that caused the degradation & Fault Resolution.
C) Analyze and evaluate the performance of the identified network elements, units, platforms etc. to find the root cause of the identified performance degradation, Analyze and evaluate the interworking of the network elements, units, platforms etc. to find the root cause for the service degradation.
D) Analyze and evaluate the performance of the identified network elements, units, platforms etc to find the root cause of the identified performance degradation, Remote resolution of hardware in the networks.
5. Which Network Operations process utilises the majority of resources?
A) Fault Management.
B) Performance Management.
C) Alarm Monitoring
D) Configuration Management.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: C | Question # 3 Answer: B | Question # 4 Answer: C | Question # 5 Answer: C |
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