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NEW QUESTION 50
The sales representatives at Universal Containers have been experiencing the following Challenges with sales data within their Salesforce application. It has been difficult to effectively reach contacts. There are many duplicate contacts. They are unable to segment account data. What should a consultant recommend to remedy all of these challenges?
- A. Export contacts and accounts from Data.com and upload using data loader.
- B. Utilize Data.com to flag duplicates and update existing data.
- C. Utilize data loader to export data and flag duplicate records.
Answer: B
NEW QUESTION 51
Northern Trail Outfitters (NTO) is hiring additional sales representatives due to rapid sales growth. The NTO sales management team wants to develop more structure around sales territory.
Which two data points should be considered? (Choose two.)
- A. Distance between customer headquarters and their sales representatives
- B. Number of currencies needed to support each sales territory
- C. Attributes needed to segment and categorize customers
- D. Average number of customers managed by a sales representative
Answer: B,C
NEW QUESTION 52
The Sales Director at Cloud Kicks mandated that implementing logic and automation to quality top leads is priority. Cloud Kicks fully leverages Sales Cloud and has significant data points captured on converted Leads and closed won Opportunities for the past four years.
Which two actions can the Consultant first take to ensure a best practices implementation?
Choose 2 answers
- A. Configure a qualification screen-based flow to assist Sales Reps in quickly determining which Leads are high priority.
- B. Review converted Lead data with Sales and Marketing leaders to understand the interaction patterns that led to conversion.
- C. Begin with recommended base Lead Score of 100. After a predetermined amount of time, evaluate the results and adjust the Score accordingly.
- D. Work with subject matter experts to define the key attributes of te ideal customer for Cloud Kicks' products.
- E. Begin with the recommended base Lead Grade of B-. After a predetermined amount of time, evaluate the result and adjust the Grade accordingly.
Answer: C,E
NEW QUESTION 53
CORRECT TEXT
What use cases would validate the use of leads in a Sales Cloud deployment?
Answer:
Explanation:
1.Organizationhas a high volume of leads
2.There is a need to keep unqualified and prospect information separate from customer data
3.Leads require qualification between being assigned/transferredto a sales rep
4. Lead quality requires validation
NEW QUESTION 54
Universal Containers is using Salesforce and has set up a privatesharing model. Sam is a sales executive who reports to John, a sales manager. Sam has ownership of the ABC
Company account record and has created an opportunity for ABC Company. There is a sharing rule that allows the finance team to see all accounts and opportunities. Which statement is about data visibility is true?
- A. John can see all of Sam's data
- B. John andSam can see all of the same data
Answer: A
NEW QUESTION 55
CORRECT TEXT
Anorganizationwants to keep separate systems as 'system of record'. How would you ensure data integrity in this scenario?
Answer:
Explanation:
Use
integration to access data from various systems or keep it 'correct' based on updates driven through Salesforce.com
NEW QUESTION 56
Cloud Kicks has recently migrated from Salesforce for Outlook to Lightning Sync. While migrating, Salesforce for Outlook hasn't been disabled for Lightning Sync users. There are some conflicting settings in both Outlook configuration and Lightning Sync configuration. What happens as a result if there are any conflicts?
- A. Salesforce gives preference to Salesforce for Outlook settings.
- B. Salesforce stops the sync and reports the errors.
- C. Salesforce gives preference to Salesforce permission settings.
- D. Salesforce gives preference to Lightning Sync settings.
Answer: D
NEW QUESTION 57
UC processes its orders through a separate system from Salesforce but would like to integrate the order history
data into Salesforce. This would give sales representatives a view of all past orders by account. Which solution
should a consultant recommend?
- A. Create a closed opportunity record type for each order history record.
- B. Create an order history object with a relationship to accounts.
- C. Configure the quote object to hold the order history data.
- D. Configure the opportunity history object to hold order history data.
Answer: B
NEW QUESTION 58
Which of the following stage should be matched with the Forecast Category "Closed"?
- A. Closed and Won
- B. Mid pipeline
- C. Late pipeline stages
- D. Early pipeline stages
- E. Closed and Lost
Answer: A
NEW QUESTION 59
The Cloud Kicks pipeline and forecasting reports are inaccurate because sales representatives are creating opportunities after they are already closed/won. The VP of Sales wants visibility on how often the sales representatives are creating opportunities like this. Which two solutions should the Consultant recommend?
Choose 2 answers
- A. Enable High Velocity Sales so that the VP of Sales can get a global view of quick closed Opportunities.
- B. Implement a process builder that automatically updates the Opportunity to the first stage in the sates process.
- C. Utilize a process builder to send an email to sales management when the Opportunity is created in the closed/won stage.
- D. Configure a report that displays Opportunities that have a closed date less than, or equal to, the created date.
- E. Run the Opportunity pipeline standard report to view the upcoming Opportunities by stage.
Answer: C,D
NEW QUESTION 60
Arrange the steps to set a pass code, in the correct order (using Salesforce Classic).
- A. Enter your pass code again for confirmation
- B. Enter your pass code when prompted to create a pass code
- C. Ensure that the Salesforce Classic application is installed and all your Sales force records are downloaded to your device
Answer: A,B,C
NEW QUESTION 61
The Cloud Kicks sales team collaborates on Opportunities, which helps the team succeed and close more deals.
What should the Consultant configure to allow contributing sales team members to share in the revenue from closed Opportunities?
- A. Add the Opportunities to a campaign.
- B. Add the contributors to the Opportunity's contact role related list.
- C. Create quick actions to create child Opportunities.
- D. Enable Opportunity Splits from Setup.
Answer: D
NEW QUESTION 62
Cloud Kicks recently started using Sales Cloud and hosts its business website outside of Salesforce. On its website, Cloud Kicks has a lead generation web page. The VP of Sales wants the Leads captured in its self-hosted website to be reflected in Salesforce. What should Consultant recommend?
- A. Implement the REST web service API to send Leads from the Cloud Kicks website to Salesforce.
- B. Implement Web-to-Lead to create Leads in Salesforce from the Cloud Kicks website.
- C. Implement the SOAP web service API to send Leads from the Cloud Kicks website to Salesforce.
- D. Implement Salesforce Connect to create Leads in Salesforce from the Cloud Kicks website.
Answer: B
NEW QUESTION 63
Universal Container has its sales representative enter a new lead whenever they are prospecting a new customer, when qualify the new lead, a new opportunity must be created to track the deal. What would a consultant recommend to enforce data quality and accuracy? Choose 3 answer
- A. Map lead fields to corresponding opportunity field
- B. Create an apex trigger to perform data quality check.
- C. Create lead conversion process.
- D. Enable validation rules on lead
Answer: A,C,D
NEW QUESTION 64
CORRECT TEXT
If a forecast includes opportunities that are in different currencies,how are these forecast?
Answer:
Explanation:
Opportunities
in different currencies will be converted to your personal currency for display. Amounts in the opportunities are not affected.
NEW QUESTION 65
CORRECT TEXT
Where multiple currencies are enabled, how is theuser'spersonal currency amount displayed?
Answer:
Explanation:
In
parentheses.
NEW QUESTION 66
The Forecast Category on the Opportunity record maps directly, on a one-to-one basis, to the aggregates on the Forecast tab.
- A. True
- B. False
Answer: B
NEW QUESTION 67
CORRECT TEXT
What is a capability of Chatter approvals?
Answer:
Explanation:
1. Users can view and respond to approvals as Chatter posts through email notifications 2. Users can view and respond to approvals asChatter posts within their Chatter feeds
NEW QUESTION 68
Universal Containers (UC) wants to make It eas.er for sales reps to log their customer interactions, _ and events, directly from their email and calendar applications. UC wants to report on these activates Salesforce.
What are two capabilities of Outlook and Gmail Integration tools?
Choose 2 answers
- A. Associate emails with records in Salesforce from Outlook or Gmail.
- B. Sync recurring events created in the Salesforcemobile app with Microsoft or Google Calendar.
- C. Report on contact data as it exists In Outlook or Gmail.
- D. Syncnon-recurring events between Microsoft or Google Calendar and Salesforce.
Answer: B
NEW QUESTION 69
CORRECT TEXT
When converting a lead associated with a campaign, will the campaign be associated to
the account on conversion?
Answer:
Explanation:
No
. Campaigns are typically associated with Opportunity. 'Primary Campaign Source' is the field that tracks the campaign associated with a lead prior to lead conversion. This value can be manually changed in the lead detail. It provides 100% of the amount revenue credited to the specified campaign.
NEW QUESTION 70
A Contact Center Manager has recently implemented CTI in the Contact Center. Which three metrics can be impacted due to this implementation? Choose 3 answers
- A. Calls per agent
- B. Articles used per call
- C. Customer satisfaction scores
- D. Call handle time per agent
Answer: B,C
NEW QUESTION 71
Cloud Kicks wants to utilize Opportunities to report and track subscriptions to its "Shoe of the Month" club. Subscribers can pay in full (all at one time), weekly, monthly, or quarterly. Which solution should the Consultant recommend to meet Cloud Kicks' need?
- A. Configure the use of assets with a lookup to the Opportunity object.
- B. Configure the use of contracts with a lookup to the Opportunity object.
- C. Enable schedules on the Product object.
- D. Enable schedules on the Opportunity object.
Answer: C
NEW QUESTION 72
Which two process should be recommended to track the campaigns that influence won opportunities? Choose
2 answers
- A. Have the administrator specify a timeframe that limits the time a campaign can influence an opportunity after the campaign first associated date and before the opportunity created date.
- B. Have representatives populate a field on the opportunity record with the dollar amount of the expected revenue from the campaigns that influenced the opportunity.
- C. Add campaigns to opportunities when the campaign is related to a contact that is assigned a contact role on the opportunity prior to the close date.
- D. Automatically add child campaigns of the primary campaign source if the child campaigns have an end date that falls before the opportunity close date.
Answer: A,C
NEW QUESTION 73
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