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Updated: Jul 29, 2026
No. of Questions: 505 Questions & Answers with Testing Engine
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| Certification Vendor: | EXIN |
| Exam Name: | ITIL® 4 Foundation |
| Exam Number: | ITILFND_V4 |
| Exam Format: | Multiple choice, Closed book, Objective test questions |
| Exam Duration: | 60 (75 for non-native language) |
| Certificate Validity Period: | 3 years |
| Available Languages: | English, German, Spanish, French, Italian, Japanese, Chinese, Portuguese, Dutch, Polish |
| Real Exam Qty: | 40 |
| Exam Price: | $314 - $385 USD |
| Related Certifications: | ITIL 4 Managing Professional ITIL 4 Strategic Leader |
| Passing Score: | 65% (26/40) |
| Recommended Training: | EXIN ITIL 4 Foundation Training |
| Exam Registration: | PeopleCert Exam Booking EXIN Official Registration |
| Sample Questions: | EXIN ITIL Deutsch Sample Questions |
| Exam Way: | Online proctored or at accredited test centers |
| Pre Condition: | No formal prerequisites; recommended for IT professionals, business managers, and service delivery staff |
| Official Syllabus URL: | https://www.exin.com/en/certifications/itil/itil-4-foundation |
| Section | Weight | Objectives |
|---|---|---|
| ITIL Management Practices | 17% | - Technical management practices
|
| Key Concepts of Service Management | 12% | - Products and services, service offerings - Stakeholders: customers, users, sponsors, providers - Value, value co-creation, service, service management |
| ITIL Service Value System | 20% | - Service value chain - Practices - Governance - Guiding principles - Continual improvement |
| Four Dimensions of Service Management | 18% | - Partners and suppliers - Organizations and people - Value streams and processes - Information and technology |
| Service Value Chain Activities | 15% | - Design and transition - Obtain/build - Engage - Improve - Plan - Deliver and support |
| Guiding Principles | 18% | - Start where you are - Collaborate and promote visibility - Optimize and automate - Progress iteratively with feedback - Think and work holistically - Keep it simple and practical - Focus on value |
1. Welche Service-Wertschöpfungskettenaktivität befasst sich mit dem Kauf neuer Produkte?
A) Plan
B) Einbinden
C) Verbessern
D) Erhalten/Erstellen
2. Welche Vorgehensweise trägt dazu bei, sicherzustellen, dass die den Kunden bereitgestellten Dienste auf ihre Bedürfnisse abgestimmt sind?
A) Problemmanagement
B) Aktivierung ändern
C) Serviceanforderungsverwaltung
D) Service-Level-Management
3. Was ist ein Ergebnis der Anwendung des Leitprinzips „Iterativer Fortschritt mit Feedback“?
A) Die Fähigkeit, Fehler früher zu erkennen und darauf zu reagieren
B) Standardisierung von Praktiken und Dienstleistungen
C) Die Wertwahrnehmung des Kunden verstehen
D) Den aktuellen Zustand verstehen und erkennen, was wiederverwendet werden kann
4. Welche Aktivität gehört zur Praxis des „Incident Managements“?
A) Bewertung und Priorisierung von Verbesserungsmöglichkeiten
B) Bereitstellung qualitativ hochwertiger Updates zum erwarteten Zeitpunkt
C) Serviceanfragen so weit wie möglich automatisieren
D) Durchführen von Servicebewertungen mit Kunden
5. Welches beschreibt eine Reihe definierter Schritte zur Umsetzung von Verbesserungen?
A) Das „Register der kontinuierlichen Verbesserung“
B) Die Aktivität „Verbesserung“ der Wertschöpfungskette
C) Die Wertschöpfungskettenaktivität „Engage“
D) Das „Modell der kontinuierlichen Verbesserung“
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: D | Question # 3 Answer: A | Question # 4 Answer: A | Question # 5 Answer: D |
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