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Updated: Aug 09, 2026
No. of Questions: 505 Questions & Answers with Testing Engine
Download Limit: Unlimited
The reliable and latest ITIL Quiz Torrent Materials with the best accurate contents is helping candidates to pass for sure!
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EXIN ITIL Exam Overview:
| Certification Vendor: | PeopleCert |
| Exam Name: | ITIL 4 Foundation |
| Exam Number: | ITIL 4 Foundation |
| Real Exam Qty: | 40 |
| Exam Price: | $599 USD |
| Available Languages: | English, German, Spanish, French, Japanese, Chinese (Simplified), Polish, Portuguese (Brazil), Russian, Thai, Czech, Arabic, Dutch, Finnish, Greek, Hungarian, Indonesian, Italian, Korean, Malay, Norwegian, Romanian, Swedish, Turkish, Ukrainian, Vietnamese |
| Passing Score: | 65% (26/40) |
| Related Certifications: | ITIL 4 Managing Professional ITIL 4 Strategic Leader |
| Exam Format: | Multiple Choice |
| Exam Duration: | 60 (75 for non-native speakers) |
| Certificate Validity Period: | 3 years (renewable via 60 CPD points) |
| Sample Questions: | EXIN ITIL Sample Questions |
| Exam Way: | Online (Remote Proctored) or On-site (Test Center) |
| Pre Condition: | None |
| Official Syllabus URL: | https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-4-Foundation |
EXIN ITIL Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Understand the activities of the service value chain, and how they interconnect | - Describe the interconnected nature of the service value chain and its activities: Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support |
| Know the purpose and key terms of selected ITIL practices | - Describe the purpose of selected practices
|
| Understand the key concepts of service management | - Describe the key concepts of creating value with services - Describe the key concepts of service relationships - Recall the definition of: service, utility, warranty, customer, user, service management, sponsor |
| Understand the purpose and components of the ITIL service value system | - Describe the ITIL service value system |
| Understand how the ITIL practices contribute to the service value chain | - Explain the role of selected practices in the service value chain |
| Understand how the ITIL guiding principles can help an organization adopt and adapt service management | - Explain the use of the guiding principles - Describe the nature, use and interaction of the guiding principles |
| Understand the four dimensions of service management | - Describe the four dimensions: Organizations and People, Information and Technology, Partners and Suppliers, Value Streams and Processes |
EXIN ITIL Foundation (V4) Sample Questions:
1. How does information about problems and known errors contribute to 'incident management'?
A) It enables the reassessment of known erros
B) It removes the need for regular customer updates
C) It removes the need for collaboration during incident resolution
D) It enables quick and efficient diagnosis of incidents
2. What is the purpose of problem management?
A) Determines how the service provider is perceived
B) Ensures services are restored as soon as possible
C) Reduces the likelihood and impact of incidents
D) Helps direct the incident to the correct support area
3. Which BEST describe the focus of the 'think and work holistically' principle?
A) Breaking down large initiative into smaller pieces of work
B) Integrating an organization's activities to deliver value
C) Eliminating unnecessary steps to deliver valuable outcomes
D) Considering the existing organizational assets before building something new
4. Why should some service requests be fulfilled with no additional approvals?
A) To ensure that spending is properly accounted for
B) To streamline the fulfillment workflow
C) To ensure that information security requirements are met
D) To set user expectations for fulfillment times
5. Which processes are responsible for the regular review of underpinning contracts?
A) Supplier management and service level management
B) Supplier management and change management
C) Supplier management and availability management
D) Availability management and service level management
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: C | Question # 3 Answer: B | Question # 4 Answer: B | Question # 5 Answer: A |
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