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Nokia SDM_2002001030 Exam Syllabus Topics:

Nokia SDM Certification - PS NSOP Sample Questions:

1. In an NSN outsourced contract, which set of contractual exemptions regarding matters out of the control of NSN should be recommended?

A) - Performance degradation caused by matters not approved by NSN
-Planned downtime for activities necessary to maintain and optimise the network
-Issues due to misalignment of NSN Internal OLA's to NSN's contractual SLA's
-
Performance/Capacity limitations arising caused by special holidays
B) - Performance degradation caused by matters not approved by NSN
-Network downtime caused by Maintenance
-Issues due to misalignment of the customers third party SLA's to NSN's contractual SLA's
-
Performance/Capacity limitations arising caused by special holidays
C) - Performance degradation caused by matters not approved by NSN
-Planned downtime for activities necessary to maintain and optimise the network
-Issues due to misalignment of the customers 3rd party SLA's to NSN's contractual SLA's
-Performance degradations caused by subcontractors
D) - Performance degradation caused by matters not approved by NSN
-Planned downtime for activities necessary to maintain and optimise the network
-Issues due to misalignment of the customers 3rd party SLA's to NSN's contractual SLA's
-
Performance/Capacity limitations due to lack of Capex Investment by the operator

2. When preparing for a major software upgrade what considerations MUST be planned?

A) Resources; rollback plan; work instructions; contact details; information to operator.
B) Time limits to complete the upgrade, required skills, SLA, required HW and required SW.
C) Required HW to be installed, Required site visits, Required SW to be downloaded in the network, time limits to complete the upgrades.
D) Contact details to inform the operators in case the upgrade fails, recovery plan and back up network elements.

3. When setting up the GDC team which BEST describes the key considerations?

A) Available OSS, Type of Network Elements, Processes to be implemented.
B) Processes to be implemented, Available OSS, Security to be implemented.
C) Contractual Scope & SLA, Available OSS, Processes to be implemented.
D) Available Skills, Processes to be implemented and Contractual Scope & SL

4. Which team provides the majority of remote support to the GNOC regarding fault fixing?

A) Field Operations.
B) Performance Management.
C) Customer Care back office.
D) Configuration Management.

5. Which option is MOST likely to considerably reduce service costs?

A) The use of subcontractors.
B) Provision of services using the shared delivery model.
C) Controlling Field Operations from the GD
D) Utilise best practice from NSN's PS Global Services.

Solutions: