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Salesforce Certified Slack Consultant Sample Questions:

1. Which discovery question will best help you understand your client's security concerns and guidelines?

A) Is there frequent external collaboration between your organization and external parties such as customers and vendors today?
B) What user support model does your organization use today to answer IT and Slack-related questions?
C) Which internal teams collaborate most frequently in your current organization?
D) Are there groups within the organization that need more restrictive permissions or access than a typical employee?

2. Your client recently acquired a company that has a more mature level of Slack usage. To streamline processes and facilitate cross-departmental collaboration your client is upgrading to Enterprise Grid, but they need your recommendation on how to best balance Slack maturity levels, use cases and change management needs.
Your client primarily uses email to socialize company announcements, while the company it acquired primarily uses Slack. Additionally, the client is working hard to ensure that the leadership teams from both companies have visibility and input with the Enterprise Grid project to result in a smooth transition.
Which Communication Plan component(s) will you customize to meet your client's needs?

A) Sender(s) of the communication only
B) Delivery method only
C) Customized emojis and delivery method
D) Sender(s) of the communication and delivery method

3. During the enablement discovery call, your client confirmed that organization-wide communications are announced to employees by the executive leadership team. Subsequent communications are sent by department and/or director-level leadership with the expectation that they will optimize communications to align with the change management needs of their departments.
Which recommendation should be included in your client's Communication Plan to meet these needs?

A) Do not allow threading in any announcement channels.
B) Identify one stakeholder to facilitate general communications, as well as others to carry out department- specific communications.
C) Create both custom emojis and workflows that can be used to gauge employee sentiment and feedback.
D) Designate a department Slack channel dedicated to Slack announcements for each department at the organization.

4. You are a Slack consultant working with an Enterprise Grid plan client. The client is new to using Slack and is seeking your expertise to understand the available roles and permissions in Slack.
Which Enterprise Grid role would give your client the maximum flexibility to control non-admin member permissions?

A) Channels Admin
B) Compliance Admin
C) Users Admin
D) Roles Admin

5. Your client firmly believes that a great onboarding experience sets employees up for success. The client wants to start the process with a warm welcome in Slack where new employees can share fun and important information with their new coworkers.
What is an ideal and automated onboarding experience in Slack for new employees?

A) New employees receive a welcome bot message and are prompted to fill out the introduction workflow that will be automatically shared with their team when the workflow is complete.
B) New employees receive a private welcome bot message congratulating them on joining the team at BestHR with some important information to get started.
C) New employees are prompted by their managers to fill out the introduction workflow that will be automatically shared with their team when the workflow is complete.
D) New employees receive a message from their manager asking for the new employee to post an introduction to a company-wide #welcome channel.

Solutions: