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Salesforce Certified B2C Solution Architect Sample Questions:

1. Northern Trail Outfitters (NTO) has been using B2C Commerce and Service cloud for the past year and wants to take the next step in its customer experience by implementing Marketing Cloud. NTO is focusing on email for the foreseeable future and wants all transactional messages-such as password reset and order confirmations-to go through Marketing Cloud rather than B2C Commerce.
Which three actions should a Solution Architect recommend to enable this functionality?
Choose 3 answers

A) Configure a Transactional Messaging API in Marketing Cloud and use a transactional send classification for each of the required emails.
B) Implement a server-side API callout in B2C Commerce for each of the required emails.
C) Configure an API event in Process Builder along with an Email Activity with a transactional send classification.
D) Implement a client-side API callout in B2C Commerce for each of the required emails.
E) Configure API integration credentials in Marketing Cloud to enable B2C Commerce to call Marketing Cloud.

2. Northern Trail Outfitters (NTO) exported all the Account records from Salesforce and used a data transformation tool to clean up values in the phone field using a standardized format. The export file has more than 2 million records. During previous data loads for similar updates on the Account object, NTO did not experience any issues with row lock.
Which feature of Data Loader should be used to load this data back into Salesforce faster?

A) Bulk API
B) REST API
C) Bulk API Serial Mode
D) SOAP API

3. An electronics company operates its website on B2C Commerce. The company recently decided to update its Customer Service portal from a homegrown solution to Service Cloud in order to take advantage of Assisted Order Placement through the 'Order on Behalf of feature in the Service Cloud console.
The company currently has 3 million customer records in its B2C Commerce database that need to be migrated into Service Cloud.
How should a Solution Architect manage the export from B2C Commerce-and import the initial batch of customer records into Service Cloud in an efficient manner?

A) Use the Commerce Cloud REST API to import the 3 million records into Service Cloud.
B) Use Business Manager to export and Data Loader to import the 3 million records into Service Cloud.
C) Use the Salesforce REST API to import the 3 million records into Service Cloud.
D) Use the Streaming API to push the 3 million customer records from B2C Commerce to Service Cloud.

4. A B2C Commerce merchant has multiple live sites across different brands and geographies all supported by Service Cloud and Marketing Cloud. Unfortunately, the merchant is having customer service challenges caused by fragmented views of the customer. Customers occasionally use alternate email addresses, make purchases as guests, and contact customer service anonymously. The Success Manager believes that Customer Data Platform (CDP) could help them solve their problem.
How should a Solution Architect describe the role of CDP in this context7

A) When CDP is provisioned, B2C Commerce, Service Cloud, and Marketing Cloud will automatically use a common core Customer Profile managed by Customer 360 Data Manager.
B) CDP can be used to recognize customers as humans and extend existing records related to that human across connected systems with a consistent Global Party ID.
C) CDP cannot be used across multiple brands within a single merchant environment because the customer as human view cannot support different accounts under separate brands.
D) CDP can be used to identify multiple records within each separate system representing the same person and assigning them a consistent Global Party ID; additional custom development is then required to relate those IDs between systems.

5. An ecommerce company has one Primary Instance Group with three instances and one Secondary Instance Group with five sandboxes.
They are expanding and adding people in multiple locations to manage the storefront. They would like additional sandboxes to support their expansion efforts into new markets with new templates, scripts, and controllers.
Which approach should a Solution Architect recommend?

A) Add new sandboxes to the Secondary Instance Group for the current realm.
B) Add a Tertiary Instance Group to add sandboxes to the existing realm.
C) Add new instances to the Primary Instance Group for new sandboxes in each realm.
D) Add a new realm for each new market to get additional sandboxes for each realm.

Solutions: