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Salesforce Certified B2C Solution Architect Sample Questions:

1. A merchant has implemented a custom solution on B2C Commerce, exposing a configurable outdoor table composed of multiple, different SKUs representing the table top, legs, hardware, cover, and optional extended warranty.
On the B2C Commerce storefront, customers can select from any in-stock options for each of the components to create their perfect table before check-out. Although the final product is presented to the customer as one table, inventory is tracked at the component level, and all of the component SKUs must be sent to the Order Management System in the resulting commerce order.
Which two solutions would allow the merchant to make this custom product experience available in Service Cloud to support the customer service rep purchasing and feature review'' Choose 2 answers

A) Create a custom Open Commerce API {OCAPI) endpoint on B2C Commerce to expose the custom product options and component availability in real time to support a custom experience in Service Cloud.
B) Use hooks to extend the existing Open Commerce API (OCAPI) product endpoint with additional information about the custom product options and component availability in real time to support a custom experience in Service Cloud.
C) Create a custom B2C Commerce job to export custom product component data on a nightly basis and import into Service Cloud to support a custom experience.
D) Use Customer Service Representative (CSR) Order on Behalf Of to access the existing B2C Commerce storefront as a CSR acting on behalf of a customer when making purchases or reviewing custom products.

2. A company Is implementing B2C Commerce, Service Cloud, and Marketing Cloud. The company Is based in Europe and needs to be compliant with GDPR.
Which two design implementations should a Solution Architect use to ensure GDPR compliance?
Choose 2 answers

A) Set tracking site preference for each storefront
B) Set field-level encryption across B2C Commerce, Marketing Cloud, and Service Cloud
C) Use a Salesforce record ID as a single unique identifier to apply across channels and clouds
D) Use email addresses, SMS, or other channel addresses as the contact key {subscriber key) in Marketing Cloud

3. A marketing team is using Sales Cloud web-to-lead forms to capture leads. The company recently acquired Marketing Cloud and wants to ensure that the data is synchronized to Marketing Cloud without losing data and without creating duplicate contacts.
Which consideration should a Solution Architect voice to the marketing team when designing this solution?

A) The contact delete framework in Marketing Cloud can be used to resolve duplicate contacts and associated billing challenges.
B) Leads can be merged and converted in Marketing Cloud.
C) Leads and contacts are unique records in Marketing Cloud.
D) Web-to-lead forms trigger Marketing Cloud journeys without creating leads in Salesforce.

4. Universal Containers (UC) is sending Invoice data from an external ERP system into their Salesforce org.
Management is worried about data storage in their org, and after some analyses, they have identified the ERP Invoice records responsible for over 40% of the data storage. Their current business process does not require a Salesforce user to edit these records, so they can be read-only.
What recommendation should a Solution Architect make in order to reduce the storage size in Salesforce and still be able to access the ERP Invoice records in Salesforce?

A) Use Salesforce Connect/External Objects (with custom Apex adapters)
B) Build a custom solution to view the ERP Invoice records in Salesforce
C) Use Platform Events to sync Invoice record changes
D) Use Change Data Capture to sync Invoice records

5. A company uses Service Cloud and B2C Commerce and now wants to enable the 'Order on Behalf of functionality on its storefront. The customers using the storefront are Person and Household accounts.
Which three design and architecture considerations should a Solution Architect follow to ensure that the
'Order on Behalf of functionality works well for all the designated storefront customers?
Choose 3 answers

A) Default user is required for anonymous storefront shoppers.
B) Verify that the permissions used are Login_On_Behalf, Login_Agent, and Create_Order_On_BehaIf_Of business manager functional permissions.
C) Verify that agents are Service Cloud and B2C Commerce users with Order on Behalf rights.
D) The REST calls between B2C Commerce and Service Cloud do not count towards API governor limits.
E) The Order on Behalf of feature in the Service to B2C Commerce Connector only supports person accounts as a customer model by default.

Solutions: