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Salesforce AP-222 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Configuration and Customization | 15% | - Workflow and approval processes - Constituent engagement portal configuration - Lightning Experience customization - Reporting and analytics for public sector |
| Topic 2: Best Practices and Governance | 10% | - Accessibility and compliance standards - Performance optimization - Public sector implementation best practices |
| Topic 3: Government Community Cloud | 20% | - GCC features and capabilities - Permitting and licensing capabilities - Case management for government - Constituent engagement features |
| Topic 4: Public Sector Solutions Overview | 15% | - Government and Public Sector industry fundamentals - Salesforce Public Sector Solutions product positioning - Key use cases and common scenarios |
| Topic 5: Public Sector Data Model | 20% | - Permit and license object relationships - Case and investigation management - Constituent and household data model - Service territory and location-based services |
| Topic 6: Implementation Considerations | 20% | - Security and compliance requirements - User adoption strategies - Integration patterns for government systems - Data migration considerations |
Salesforce Public Sector Solutions Accredited Professional Sample Questions:
When configuring an Inspection, the administrator wants a Violation record to be automatically generated when an Inspector indicates that a standard requirement failed or an issue was identified.
What is the recommended approach for configuring the Inspection to achieve this requirement?
- A. In the " Results " picklist field of the Inspection Assessment Indicator object, edit the " Fail " and " Issue " picklist values and select the " Violations " checkbox for the values to generate a Violation record when selected.
- B. Create a new Violation Type record and associate it with an appropriate Assessment Indicator Definition. Select the " Auto-generate " checkbox so it will generate a Violation record whenever the Assessment Indicator Definition fails.
- C. In the Action Plan Template, add the associated Assessment Task Definitions to be performed. Select the " Violations " checkbox so it will generate a Violation record whenever the Assessment Task Definition fails.
- D. Build an auto-branched Flow that will get all of the assessment questions in an Inspection. For each question that has a result marked as " Issue " or " Fail " , generate a Violation record.
Correct Answer: A 🗳️
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A government agency is implementing Public Sector Solutions and their intake officer is looking to create a document checklist and review business license applications only. The agency is looking to create a document type for business license applications using the Intelligent Document Automation (IDA) and restrict the record access to the intake officer only.
What are the three steps a technical consultant should configure to satisfy the agency ' s use case?
- A. Enable Intelligent Document Automation
- B. Create a Document Type
- C. Create a document type under Notes and Attachment
- D. Assign permissions and permission sets for application forms
- E. Turn on Document Checklist
Correct Answer: B,D,E 🗳️
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A Public Sector Organization (PSO) is seeking to improve how they manage its community grants and would like to introduce a new portal to allow Organizations to apply for grants. The PSO would also like to improve its internal processes and use the Grants Management package from Agentforce Public Sector. The PSO currently uses Salesforce in a minimal capacity, with their staff using the Salesforce Classic UI.
In addition to procuring Grants Management licenses, what other three prerequisites should the Technical Consultant advise the PSO are required?
- A. Enable Chatter
- B. Customer Community Plus Licenses
- C. Customer Community Licenses
- D. Migrate Users to Lightning Experience
- E. Enable Web-to-Lead
Correct Answer: A,B,D 🗳️
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A government agency plans to implement Public Sector Solutions for its licensing needs. They plan to leverage Business Rules Engine (BRE) to customize the solution to meet their business needs.
Which statement correctly describes the relationship between Expression Sets and Decision Matrices in the context of BRE?
- A. Expression Sets match input values to a table row and return the row ' s output values.
- B. Expression sets and decision matrices accept XML input from and return JSON output to, OmniScripts.
- C. Decision Matrices perform a series of calculations using matrix lookups and user-defined variables and constants.
- D. Expression sets call decision matrices, which are tables that allow implementing of complex rules in a systematic, readable way.
Correct Answer: D 🗳️
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Bobahaven has implemented the Licenses, Permits, and Inspections modules of Agentforce Public Sector to enable their permit application and approval processes.
Permits received over 12 months require additional manager sign-off before approval. For regulatory compliance, the application ' s history and approval must be auditable.
What will the technical consultant suggest to Bobahaven as the solution for this requirement?
- A. Implement Business Rules Engine to identify applications over 12 months and train staff to use Chatter to request approval from their manager.
- B. Implement an approval escalation rule that escalates applications to the user ' s manager when the application duration is longer than 12 months.
- C. Implement a Flow to identify applications over 12 months and assign ownership of the application to the user ' s manager for approval.
- D. Implement an approval process that routes an approval request to the user ' s manager when the application duration is longer than 12 months.
Correct Answer: D 🗳️
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