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Salesforce FS-Con-101 Exam Overview:

Salesforce FS-Con-101 Exam Syllabus Topics:

Salesforce Certified Field Service Consultant Sample Questions:

1. A consultant has implemented user territories at Northern Trail Outfitters (NTO) in a private sharing model. A new Midwest Service Territory has been created.
Which two actions should NTO take to givethe dispatcher access to all relevant Midwest records? Choose 2 answers

A) Configure and run the User Territory Sharing Job in Field Service Settings.
B) Add the resources assigned to the Service Territory's Member related list.
C) Create a new user territory associated with the Service Territory and dispatcher.
D) Assign a new user territory and add each of the assigned service resources.

2. An agent has to create a Work Order for a complex installation. A Work Order Line Item is created for each required component so it can be tracked and priced separately. However, a few of the components are only on the company's Preferred Price Book while the others are on the U.S. Price Book.
Which solution should a Consultant recommend so the agent can meet this requirement?

A) Create one Work Order andoverride the price on Work Order Line Items for products on the Preferred Price Book.
B) Create one Work Order and add Work Order Line Items based on the Price Book selected on the Work Type.
C) Create one Work Order for each Price Book and use Work Types to assign the Price Book to each Work Order Line Item.
D) Create one Work Order for each Price Book and add Work Order Line Items to the appropriate Work Order based on its Price Book.

3. Service Appointments in a "Cannot Complete" status may indicate that an additional part or expert assistance is needed to complete the work. Universal Containers defined that Service Appointments in a "Cannot Complete" status are unable to be rescheduled or unscheduled for history tracking purposes.
Which two items should the Consultant recommerd to meet the requirement?
Choose 2 answers

A) Define "Cannot Complete" as a Pinned Status for Scneduling and Optimization Services
B) Define "Cannot Complete" as a Pinned Starus for Auto-Dispatch Services
C) Ensure that Status Transitions are configured to prevent the up3Ste from "Cannot Complete" to
D) Ensure that Status Transitions are configured to allow the status update from "CannotComplete" to
"Scheduled."

4. Universal Containers wants Technicians to view work progress through the Work Order Line Item card in the Salesforce Field Service mobile app.
Which configuration steps should 8 Conzultant take to meet this requirement?

A) Add the Work Order Line Items related list to the Work Order page layout and assign the layout to the Technician's profile.
B) Create a Report Chart that summarizes wk Order Line Items andadd 2 link to the Service Appointment layout.
C) Create a custom Visuaiforce page and add an extemal link in the Salesforce Field Service mobile app to view the page in the mobile browser.
D) Create a custom Lightning Component that displays Work Order progress and deployit to Technicians through the Salesforce Field Service mobile app.

5. How should the Consultant recommend visualizing the highest revenue generating Service Appointments on the Gantt?

A) Add the relevant field to the Field Set.
B) Use Map Report Layers.
C) Create a Gantt Action to highlight.
D) Color code using Gantt Palettes.

Solutions: