1Z0-1038-20 Free Certification Exam Material from TrainingQuiz with 73 Questions
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NEW QUESTION 42
Your customer specifies five requirements.
Which three requirements can be fulfilled by using workflows?
- A. Allowing an agent to exit any script in the workflow, go to the workspace, and return to the same script page that the agent had exited earlier
- B. If a contact record does not exist, creating a contact record as captured by an agent from customers
- C. If a contact record exists, loading details from the contact found in the incident workspace
- D. Allowing an agent to switch between workspaces by clicking the "Select Workspace" button
- E. Capturing all incident-associated CO data from customers
Answer: B,C,E
NEW QUESTION 43
The current session expiration is set to 10 minutes but your client wants it to be 60 minutes. Which statement is true?
- A. Because the system default is 15 minutes, it cannot be changed.
- B. You can change the default value to 60 minutes by using Site Configuration > Session Timeout.
- C. You can change the default value to 60 minutes by amending the Site Configuration > Configuration Settings value.
- D. You can change the default value to 60 minutes by using File > Options > Session Expiration.
Answer: C
NEW QUESTION 44
A malfunctioning add-in can prevent the Service Console from functioning properly. It can also block administrators from logging in to the system to remove the malfunctioning add-in. Which two actions will remove the malfunctioning add-in?
- A. Use Safe mode when logging in to the application.
- B. View the add-in's log files and rectify the issue.
- C. Log out of the interface and log in again.
- D. Exit the administration interface without completing the normal logout process.
Answer: A,B
NEW QUESTION 45
You want to ensure that some specific content in messages can be hidden for seme messages. What would you use to meet this requirement?
- A. Merge fields
- B. Custom fields
- C. Conditional fields
- D. Incident thread fields
Answer: C
NEW QUESTION 46
How many rows can be returned by a tabular query?
- A. 0
- B. 1
- C. 2
- D. 3
- E. Unlimited
Answer: C
NEW QUESTION 47
In your company, Oracle Service Cloud has workspaces where there are multiple reports and browser controls embedded for various requirements. You receive a complaint that the initial loading of the workspaces is very slow.
What is the quickest solution to speed up incident workspace loading?
- A. Creating multiple workspaces per business function and assigning to different profiles
- B. Removing fields in the workspaces
- C. Placing objects on different tabs and splitting the loading across multiple tabs
- D. Utilizing workflows and splitting functionality into more than one workspace
Answer: A
NEW QUESTION 48
Which three events are available with the JavaScript API?
- A. enclose ()
- B. aftersave()
- C. ondataupdated()
- D. onrefresh()
- E. onsaveclose ()
- F. onbeforesave ()
Answer: A,C,F
NEW QUESTION 49
An agent tries to open an incident from his or her recent items.
Which three components determine what appears to the agent on opening an incident record?
- A. Workspace rules
- B. SLAs
- C. Profile workspace assignment
- D. Profile navigation assignment
- E. Profile functional permissions
- F. Configuration settings
Answer: C,D,E
NEW QUESTION 50
In which two scenarios would you use multiple interfaces?
- A. When your portal needs the support of different channels for login
- B. When multiple languages need to be supported
- C. When new business processes need to be supported other than the standard contact center
- D. When you need multiple channels enabled such as email, chat, and web self-service
- E. When your business operates in different lines of business
Answer: B,E
NEW QUESTION 51
Which two statements are true when working with add-ins in a Custom Object workspace?
- A. IGenericObject is the interface that is available with the Connect Common Object Model (CCOM) API for custom objects.
- B. It is not possible to automate anything by using an add-in framework in a Custom Object workspace.
- C. IGenericObject is the interface that is available with the add-in API for custom objects.
- D. You cannot obtain a custom object instance directly by using the add-in API. You need to use the Connect web service for SOAP again for the, same.
- E. Using the record context, you can obtain an instance of a custom object by passing the package name and object name.
Answer: D,E
NEW QUESTION 52
Which two types of joins are available in analytics?
- A. Outer LTD) External
- B. Intersection
- C. Internal
- D. Peripheral
- E. Inner
Answer: A,E
NEW QUESTION 53
You make some changes to a message template.
Which statement is true about applying this change across multiple interfaces?
- A. You need to re-create the message template across the multiple interfaces.
- B. You need to copy and paste the source code across the multiple interfaces.
- C. The change is reflected across all interfaces by default.
- D. You need to use the export and import option.
Answer: B
NEW QUESTION 54
Examine these functions:
f1- apply() f2 - setup(), f3 - validate(), f4 - cleanup(), f5- fetchObject() What is the correct sequence of execution of these functions during custom processes testing?
- A. f2, f5, f3, f1, f4
- B. f1, f2, f4, f3, f5
- C. f2, f5, f1, f3, f4
- D. f1, f2, f5, f3, f4
- E. f5, f2, f3, f4, f1
Answer: A
NEW QUESTION 55
Which option should you use to create or configure queues?
- A. Configuration > Application Appearance >Customizable Menus > System Menus
- B. Configuration > Site Configuration > Configuration Settings
- C. Configuration > Site Configuration > Message Bases
- D. Configuration > Application Appearance > Customizable Menus > Custom Menus
Answer: A
NEW QUESTION 56
Which three statements are true about Service Level Agreements?
- A. They enable you to set a timeline for an agent to respond to an incident.
- B. They enable you to restrict the number of incidents raised by end users through various channels.
- C. They enable you to specify the duration for which an incident can be kept in waiting status.
- D. They enable you to restrict the knowledge articles that are viewed by end users in the Customer Portal.
- E. They enable you to set the reports that are visible to an agent.
- F. They enable you to restrict what agents can view as part of navigation on the console.
Answer: A,C,D
NEW QUESTION 57
Which two components can be edited in a standard report?
- A. Permissions
- B. Non-selectable filters
- C. Schedules
- D. Graphs
- E. Column headings
- F. Report headings
Answer: A,C
NEW QUESTION 58
A customer is trying to use Element Manager to import and add-ins and receives this error:
"This package cannot be processed."
What is the reason for this error?
- A. The Browser User Interface (BUI) workspace is not using the standard workspace.
- B. Element Manager does not support the import and export of workspaces with custom workspace ribbon add-ins.
- C. The hash value during import doesn't match the hash declared at the end of the rile.
- D. Check if the exported file was generated by a product version that is older than the existing product version.
Answer: A
NEW QUESTION 59
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