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Avaya 37820X Exam Syllabus Topics:

Avaya Midsize Solution Design Sample Questions:

1. Refer to the IT-FAC scenario and exhibits.



The customer. Island Tropics Family Amusement Center has received solution designs from two different vendors, Vendor A and Vendor B. As the manufacturer's representative, the customer wants you to explain the merits and limitations of each solution. For the Mobile Users' portion of the solution. Vendor A has proposed using a DECT solution instead of using smartphones.
What are two characteristics of this mobility solution? (Choose two.)

A) It operates on a separate DECT network.
B) It uses a line of ruggedized endpoints.
C) It supports off-premise connectivity.
D) It utilizes the WiFi network of APs.

2. For an Avaya Spaces Basic level account, which statement Is true about the email address for Basic users?

A) The email domain name must match the company domain name.
B) An email address is not required for Basic level users.
C) The email address for Basic level users does not need to be unique.
D) Any email address will work for Basic level users.

3. Currently a customer has an IP500 V2 Preferred Edition deployment with SIP trunks at their office, but they plan to have 10 employees for tech support to work remotely within the next month. All 10 employees must be able to access their extension simultaneously. They ask you If the IP Office has built-in functionality for this and whether that Is sufficient from a security perspective.
Which solution would satisfy the customer's need for remote employees and security, and which additional licensing (if any) is required?

A) The IP Office has a built-in SBC, and it is sufficient for security. The customer also needs 10 Teleworker licenses.
B) An SBCE is recommended and deployed with the IP Office. The customer also needs 10 Standard and Advanced Licenses for the remote workers.
C) An SBCE Is recommended and deployed with the IP Office. The customer also needs 10 Standard Licenses for the remote workers.
D) The IP Office has a built-in SBC and firewall and It is sufficient for security. The customer also needs
10 Teleworker licenses,

4. Current trends in the midsize segment can be grouped into four areas: IT (Information Technology), collaboration and engagement, workforce, and cloud communications.
In the area of cloud communications, which characteristic is associated with midsize businesses?

A) They can shift to cloud storage for data and Information.
B) They Improve and extend the mobile infrastructure.
C) They decrease solution complexity by reducing features.
D) They will gain greater flexibility.

5. Which agent application uses the Communication Control Toolkit (CCT) function in Avaya Contact Center Select (ACCS)?

A) Agent Desktop Display
B) Avaya Communicator
C) one-X Agent
D) Avaya Agent Desktop

Solutions: