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Avaya 37820X Exam Syllabus Topics:

Avaya Midsize Solution Design Sample Questions:

1. Current trends in the midsize segment can be grouped into four areas: IT (Information Technology), collaboration and engagement, workforce, and cloud communications.
In the area of cloud communications, which characteristic is associated with midsize businesses?

A) They can shift to cloud storage for data and Information.
B) They Improve and extend the mobile infrastructure.
C) They decrease solution complexity by reducing features.
D) They will gain greater flexibility.

2. Refer to the Scenario: H&H Ticket.

The H&H Ticket company wants to replace their DEFINITY systems with a solution for which they can easily obtain parts and maintenance. The customer contact wants to know why they should migrate to IP Office"* and not Avaya Aura.
In addition to telling them that this solution was purpose-built to support midsize enterprises with up to 3000 users, what else would you tell them?

A) The IP Office can be virtualized in either a Nutanix or a VMware environment.
B) IP Office integrates with a multi-channel contact center solution that can migrate to Avaya Aura Contact Center.
C) IP Office uses many of the same components and applications such as SBCE and System Manager.
D) IP Office Includes built-in apps such as voicemail, audio and web collaboration, mobility, IM and Presence.

3. Your customer would like to use Deskphone mode, also called Shared Control, and they want to know if they need to replace any of their deskphones.
Which phone does not support Shared Call Control?

A) J129
B) DECT R4
C) 1100 Series
D) 1200 Series

4. Your customer wants to edit the standard reports.
In addition to the Basic Avaya Call Reporting license, what is required to allow your customer to change some of the 50 standard reports?

A) Custom reports
B) Realtime
C) Agent Dashboards
D) Recording Library

5. Refer to the exhibit.

How does the Avaya Contact Center Select (ACCS) route contacts based on business logic to supported endpoints?

A) Through IP Office, controlled by CCMS and anchored In the Media Server: A-6-2-5
B) Through IP Office, controlled by CCMS and routed to the phoneset directly: A-6-2-B
C) Through IP Office, controlled by CCT and anchored In IP Office: A-6-1-7
D) To IP Office and anchored In IP Office: A-6

Solutions: