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Last Updated: Aug 10, 2026
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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Voice and Telephony Features | 25% | - Trunk configuration: SIP, H.323, analog, digital - Call routing and hunt groups configuration - Voicemail and Voicemail Pro setup - Call flow management and inbound/outbound rules |
| Topic 2: IP Office System Installation and Configuration | 30% | - System parameters and network settings configuration - Hardware and software installation - Deployment of different editions (Standard, Server Edition) |
| Topic 3: User and Extension Management | 25% | - Call handling settings and user features - Extension assignment and permissions setup - User profile creation and configuration |
| Topic 4: Networking and IP Configuration | 10% | - Network integration and firewall settings - VoIP protocols and media management - IP addressing, VLAN and QoS configuration |
| Topic 5: Maintenance, Troubleshooting and Security | 10% | - Diagnosing and resolving common issues - System backup and upgrade procedures - System monitoring and log analysis - Security configuration and access control |
1. A call is directed to the first hunt group in an Avaya IP Office, then it overflows to a second hunt group, and then the call is sent to voicemail.
To which mailbox is the call sent?
A) The general catch-all mailbox
B) Both the first and second hunt group user mailboxes
C) The first hunt group mailbox only
D) The second hunt extension group mailbox only
2. What is the relation between the parameters of Voicemail Answer timer and Overflow timer within Hunt Group settings in an Avaya IP Office?
A) The Voicemail Answer timer should be the same as the Overflow timer
B) There is no Voicemail Answer timer available for Hunt Groups
C) The Voicemail Answer timer should be longer than the Overflow timer
D) The Voicemail Answer timer should be shorter than the Overflow timer
3. When using the IP Office Manager program on a PC, which statement is true about the configuration?
A) It is dynamically updated to the control unit after every keystroke
B) It is held in the Manager application until it is saved to the control unit
C) It is automatically saved to the control unit every time OK is selected
D) It is automatically backed up to the SD card every five minutes
4. Which two protocols does the Avaya Equinox® Client use to communicate with the Avaya IP Office? (Choose two.)
A) ALS
B) TAPI
C) TCP
D) TLS
5. After the installation of Avaya Equinox Client on a User's Computer has been completed, which User Information is needed when the client is configured manually?
A) The User's Extension and Login Code
B) The User's Name and Password
C) The User's Extension and Password
D) The User's Name and Login Code
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: C | Question # 3 Answer: B | Question # 4 Answer: C,D | Question # 5 Answer: B |
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