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Last Updated: Aug 15, 2026

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Avaya 6402 Exam Syllabus Topics:

SectionObjectives
Topic 1: Maintenance and Troubleshooting- System monitoring and diagnostics
  • 1. Log analysis and fault isolation
    • 2. Backup and restore procedures
      Topic 2: IP Office System Architecture- IP Office components and deployment models
      • 1. Control Unit hardware and variants
        • 2. Server Edition architecture overview
          Topic 3: Voicemail and Messaging- Voicemail Pro configuration
          • 1. Call flow design basics
            • 2. Auto-attendant configuration
              Topic 4: Trunking and Connectivity- SIP and PSTN configuration
              • 1. SIP trunk setup and routing
                • 2. PRI/BRI configuration basics
                  Topic 5: User and Extension Management- User provisioning and administration
                  • 1. Extension assignment and numbering plans
                    • 2. User rights and profiles
                      Topic 6: Installation and Initial Configuration- System setup and commissioning
                      • 1. IP Office Manager configuration basics
                        • 2. Licensing and activation

                          Avaya IP Office Implementation Sample Questions:

                          1. A customer wants to use Avaya 16xx Series IP Phones. Which DHCP option is used for these telephone types?

                          A) 384
                          B) 255
                          C) 242
                          D) 176


                          2. Which Short Code type has the highest priority when dialing a number on an IP Office terminal?

                          A) Line
                          B) User
                          C) System
                          D) Route


                          3. Which statement about upgrading an existing IP Office system is true?

                          A) You can upgrade at any time with no additional requirements.
                          B) You need a new SD card.
                          C) You need an upgrade license.
                          D) You have to purchase all licenses again.
                          E) You can upgrade only at midnight.


                          4. Which tool can be used to convert .wav files to the formats used by Embedded Voicemail?

                          A) Save Files asfeature within Manager
                          B) HTMLconverter
                          C) Advanced File Upgrade
                          D) LVM Greeting Utility


                          5. In the exhibit, the User Profile for Amy Clement shows button programming. All buttons have a small lock that appears to the left of the button. What does the lock indicate?

                          A) The buttons only appearwhen the useris set to be a Public User.
                          B) The buttons can be changed or configured by the user.
                          C) The buttons have been programmed within User Rights.
                          D) The buttons ate unavailable to users setas Basic Worker.


                          Solutions:

                          Question # 1
                          Answer: C
                          Question # 2
                          Answer: B
                          Question # 3
                          Answer: C
                          Question # 4
                          Answer: D
                          Question # 5
                          Answer: C

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