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Last Updated: Aug 15, 2026
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| Section | Objectives |
|---|---|
| Topic 1: Maintenance and Troubleshooting | - System monitoring and diagnostics
|
| Topic 2: IP Office System Architecture | - IP Office components and deployment models
|
| Topic 3: Voicemail and Messaging | - Voicemail Pro configuration
|
| Topic 4: Trunking and Connectivity | - SIP and PSTN configuration
|
| Topic 5: User and Extension Management | - User provisioning and administration
|
| Topic 6: Installation and Initial Configuration | - System setup and commissioning
|
1. A customer wants to use Avaya 16xx Series IP Phones. Which DHCP option is used for these telephone types?
A) 384
B) 255
C) 242
D) 176
2. Which Short Code type has the highest priority when dialing a number on an IP Office terminal?
A) Line
B) User
C) System
D) Route
3. Which statement about upgrading an existing IP Office system is true?
A) You can upgrade at any time with no additional requirements.
B) You need a new SD card.
C) You need an upgrade license.
D) You have to purchase all licenses again.
E) You can upgrade only at midnight.
4. Which tool can be used to convert .wav files to the formats used by Embedded Voicemail?
A) Save Files asfeature within Manager
B) HTMLconverter
C) Advanced File Upgrade
D) LVM Greeting Utility
5. In the exhibit, the User Profile for Amy Clement shows button programming. All buttons have a small lock that appears to the left of the button. What does the lock indicate?
A) The buttons only appearwhen the useris set to be a Public User.
B) The buttons can be changed or configured by the user.
C) The buttons have been programmed within User Rights.
D) The buttons ate unavailable to users setas Basic Worker.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: B | Question # 3 Answer: C | Question # 4 Answer: D | Question # 5 Answer: C |
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