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Updated: Aug 24, 2026
No. of Questions: 68 Questions & Answers with Testing Engine
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Avaya 74970X Exam Overview:
| Certification Vendor: | Avaya |
| Exam Name: | Avaya Oceana® Solution Support Exam |
| Exam Number: | 74970X |
| Available Languages: | English |
| Exam Format: | Multiple Choice, Scenario-based questions |
| Related Certifications: | Avaya Oceana Solution Integration Avaya Oceana Solution Design |
| Real Exam Qty: | 70 (approx.) |
| Recommended Training: | Avaya official training and certification paths |
| Exam Registration: | Avaya Learning Portal |
| Sample Questions: | Avaya 74970X Sample Questions |
| Exam Way: | Computer-based exam (online proctored or test center, depending on region) |
| Pre Condition: | Recommended: familiarity with Avaya contact center solutions and related Avaya Oceana architecture concepts. |
| Official Syllabus URL: | https://www.avaya-learning.com/ |
Avaya 74970X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Operations and Maintenance | - Monitoring and troubleshooting
|
| Topic 2: Avaya Oceana Architecture | - Core components and services
|
| Topic 3: Installation and Configuration | - System setup and deployment
|
| Topic 4: Channel and Interaction Management | - Omnichannel handling
|
Avaya Oceana® Solution Support Sample Questions:
1. Consider the log message:
2018-01-31 08:51:07,795 [pool-241-thread-1] SMSVendorSnapin INFO
-SMSVendorSnapin-3.4.0.0.80601 - Response is ("accounts":
[("messageService":"SMS","name":"smsdemo","url":"www.pass4test.com","apiId":"1","apiPasswo rd":"","extral":"","extra2":"","capabilities":[("type":"TEXT","maximumLength":160)],"identities":[("i dentifier":"01715123456")])]) Which component and log file contains log messages of this kind?
A) MessagingSetvice Service Log file
B) CustomerControllerService PU Logs file
C) SMSVendotSnapin Service Log file
D) ORCRestService PU Log file
2. A customer is running an Avaya Oceana solution and a technical engineer is troubleshooting an operational issue. Many components are logging errors showing that they cannot connect to Unified Collaboration Module (UCM).
Which three actions will help to verify the current deployed state of UCM In the solution?
(Choose three.)
A) Check the status of duster 1 in SMGR.
B) Look at the Oceana Monitor page.
C) Look at the Event Log in System Manager.
D) Run deploy-service -lv on the Breeze server.
E) Check the service install status on cluster Administrator page in SMGR.
3. To check Context ID in Context Store for the Avaya Aura Experience Portal record, which two tools can be used to run queries on Context Store? (Choose two.)
A) POSTMAN
B) Web Browser
C) CS TOOL
D) SERVICE MAP
4. A customer is unable to login to Agent Workspaces, and the administrator finds the following error messages in the log files.
2018-04-19 06:04:45,386 [WebContainer:4] AuthorizationService ERROR - AuthorizationService-3.4.0.0.340003 - Caught exception while authenticating with data source:
HR-LAB javax.naming.CommunicationException: 135.35.67.19:636 [Root exception is java.net.ConnectException: Connection timed out] at com.avaya.zephyr.services.production.AuthorizationService.ldap.LdapDAOClientImap1.handle AuthenticationSystemException (LdapDAOClientImp1.java:116)
A) An LDAP connection issue was caused due to an incorrect LDAP parameter.
B) The Multimedia Cache database is unable to connect.
C) SMGR is not authorizing Agent to login.
D) The session timed out due to a browser issue.
5. Which statement describes the function of the Work Assignment Snap-in?
A) It provides contextual information.
B) It is responsible for interaction routing.
C) It helps Avaya Oceana customer* build their business logic.
D) It is a normalized model for all Avaya Oceana resources.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B,D,E | Question # 3 Answer: B,C | Question # 4 Answer: C | Question # 5 Answer: A |
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