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Updated: Jun 01, 2026
No. of Questions: 55 Questions & Answers with Testing Engine
Download Limit: Unlimited
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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:
1. A customer just upgraded their CMS to release R16 from release Rt4. The switch is release CM4 and is not going to be upgraded to CM 6 until next week When the switch is upgraded, what needs to happen before the link will come up using the CM6 protocol?
A) It is not necessary far either the reporting adjunct or the switch release to change.
B) Only the switch release in the CMS needs to be changed to CM6.
C) Only the reporting adjunct in the switch needs to be changed to R16 CMS.
D) Both the reporting adjunct the switch and the switch release in the CMS need to be updated
2. A customer has 4 ACDs created on the CMS and requests changes on the communication link settings for the ACD 1 How is this accomplished?
A) cmssvc turn cms off but leave ids on; cm-save delete AC01; cmss create ACD1 with new options.
B) All changes are made in the CM using the change cam proc screen
C) emssve change authorizations; make needed changes to authorization
D) cmssvc turn cms off but leave ids on, emssve switch setup; make needed changed to ACD 1
3. Given the use of default netmask, which set of IP addresses would be valid network address for two network cards in a CMS system?
A) 192.168.2.3 192.168.2.2
B) 135.9.86.54 135.9.86.58
C) 135.9.86.54 135.9.56.56
D) 135.9.86.54 192.168.2.2
4. Which two statements about CMS and CM connectivity are true? (Choose two)
A) If the switch uses a processor Ethernet instead of a CLAN card, it must use a direct connect to the CMS through a network.
B) If the switch uses a CLAN card, the switch must be direct-connected to the CMS
C) The switch can have a direct-connect to the CMS
D) The switch and CMS can he connected through a network.
5. To activate, which three options require an Avaya authorization password? (Choose three)
A) the number of users that can be administered in the CMS
B) features assigned to each user
C) simultaneous CMS Supervisor logins
D) the number of ACDs that the CMS system can monitor
E) the number of agents that the CMS can report on
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: D | Question # 3 Answer: D | Question # 4 Answer: B,D | Question # 5 Answer: C,D,E |
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