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HP Selling HP Personal Systems Services 2018 Sample Questions:

1. Besides explaining that HP has installment payment solutions, how else should you counter a customer's objection that services cost too much?

A) HP Services give you predictability and greater control of the Total Cost of Ownership.
B) HP Services can be purchased at extremely discounted prices.
C) HP prevents your IT team from needed to spend time working on HP devices, which allows them to focus on their main purpose (innovation).
D) HP Services can immediately and seamlessly replace your help desk.

2. A customer wants to keep existing hardware with a higher level of support. Their hardware can be supported for one more year. There is a trigger for contract.
Which renewal option should you recommend?

A) extend with Post-Warranty Care Pack
B) protect new hardware with different HP Services
C) propose Accidental Damage Protection
D) extend with a standard or custom service contract

3. Which tool allows a customer to see the recommended services for their selection of hardware on your e-commerce website?

A) HP Sales Central
B) HP Support Center
C) HP Cross Sell Solution
D) HP Cirrus

4. When an HP Partner First Services reseller engages the help of a Services Contract Specialist Distributor to determine special pricing, who leads the sale with the customer?

A) Services Contract Specialist Distributor
B) Contractual Services area manager
C) HP Partner Account Manager
D) HP Partner First Services reseller

Solutions: