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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Discovery | 13% | - Analyzing existing user experiences and identifying gaps - Determining business needs and user needs - Identifying customer experience objectives and goals |
| Topic 2: Information Architecture | 12% | - Creating effective labeling and categorization systems - Designing site maps and navigation structures |
| Topic 3: UX Fundamentals | 16% | - Identifying user interface design principles - Understanding accessibility standards and guidelines - Describing the user-centered design process |
| Topic 4: Testing | 11% | - Analyzing testing results and making recommendations - Planning and conducting usability testing |
| Topic 5: Salesforce Lightning Design System | 13% | - Identifying the purpose and resources of SLDS - Applying SLDS components and patterns |
| Topic 6: Visual Design | 11% | - Applying Salesforce Lightning Design System (SLDS) - Designing responsive and mobile-friendly interfaces |
| Topic 7: Interaction Design | 14% | - Defining user flows and interactions - Creating wireframes and prototypes - Designing effective page layouts |
| Topic 8: Configuration and Customization | 10% | - Configuring Lightning pages and apps for optimal UX - Understanding declarative customization options for UX |
1. A UX Designer has completed discovery, research analysis, and ideation.
How should they prepare for the next phase?
A) Build partnerships.
B) Continue iterating.
C) Determine what to prototype.
D) Create business model canvas.
2. Cloud Kicks is making inclusive design a priority for its communities and customers.
What are the three inclusive design action-oriented principles?
A) Recognize imperfection. Learn from diversity. One size fits one.
B) Recognize diversity. Learn from experts. Focus on one person.
C) Recognize exclusion. Learn from diversity. Solve for one, extend to many.
3. A UX Designer wants to ensurenew Salesforce users are given the appropriate onboarding experience.
Which two on-App Guidance customizations should be used?
A) Configure minimum three steps
B) Specify prompt scheduling
C) Customize prompt theme
D) Set prompt permissions
4. Cloud Kicks (UC) has begun a new project to update its Experience Cloud site. CK know the interface needs improvement and wants its Designer to conduct an independent audit of its current website.
Which activity should the designer perform?
A) Expert Review
B) Task Analysis
C) Prototype testing
D) Card Sorting
5. Cloud Kicks (CK) allows its partners to manage leads and opportunities. CK's relationship manager has requested that partners are able to quickly browse and see their opportunities segmented by key attributes:
If the opportunity is closing within 2 weeks If it is valued at more than $100,000 Which approach should be used in Experience Builder to enable this?
A) Allow each user to create a filter for each key attribute and link to the opportunities list view.
B) Create a custom Lightning Web Component using a data table for each key attribute.
C) Configure a pre-filtered opportunity list view for each key attribute with the partner group.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: C | Question # 3 Answer: B,D | Question # 4 Answer: A | Question # 5 Answer: C |
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