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Oracle 1Z0-1038-21 Exam Syllabus Topics:

Oracle Service Center 2021 Implementation Essentials Sample Questions:

1. What would you use for repetitive text with a single point of maintenance for any changes tothe text?

A) Merge field
B) Custom object field
C) Custom field
D) Variable

2. You have a requirement to purge Incidents where the Incidents have not been updated in the last 30days using Data Lifecycle Management. What are the two steps you should do to define a report containing criteria used to purge the records?

A) Add default values to runtime filters if used in the report
B) Use a drilldown level to filter the top level
C) Do not set the deferred execution option
D) Set the option to allow switching of data
E) Use runtime filters in preference to fixed filters
F) Remove Primary keys from all tables used in the report

3. Which two types of joins are available in analytics?

A) Peripheral
B) Intersection
C) Outer LTD) External
D) Inner
E) Internal

4. A malfunctioning add-in can prevent the Service Console from functioning properly. It can also block administrators from logging in to the system to remove the malfunctioning add-in. Whichtwo actions will remove the malfunctioning add-in?

A) View the add-in's log files and rectify the issue.
B) Use Safe mode when logging in to the application.
C) Log out of the interface and log in again.
D) Exit the administration interface without completing the normal logout process.

5. Which two statements are true about Oracle Service Cloud accelerators?

A) They are complete plug-and-play tools that can be used with Oracle Service Cloud in any client environment free of cost.
B) They are code samples to show how integrations can be built by using the public integration capabilities of Oracle Service Cloud.
C) Theyare available at http://www.oracle.com/technetwork.
D) The source files for all listed accelerators are available for download.
E) Oracle provides supportfor all accelerators.

Solutions: