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CIPS L5M9 Exam Syllabus Topics:

SectionObjectives
Operations Management Concepts- Definition and scope of operations management
  • 1. Operations as transformation process (input–transformation–output)
    • 2. Role of operations in supply chain efficiency and effectiveness
      - Performance objectives of operations
      • 1. Dependability
        • 2. Cost
          • 3. Speed
            • 4. Quality
              • 5. Flexibility
                Performance Improvement in Operations- Performance measurement and benchmarking
                • 1. Benchmarking techniques
                  • 2. Setting performance targets
                    - Continuous improvement approaches
                    • 1. Business process re-engineering
                      • 2. Process improvement methodologies
                        Quality and Reliability Management- Failure prevention and recovery
                        • 1. Maintenance strategies and reliability improvement
                          • 2. Failure Mode and Effects Analysis (FMEA)
                            • 3. Failure measurement and impact
                              - Total Quality Management (TQM)
                              • 1. Quality assurance vs total quality
                                Operations Processes and Systems- Process design and analysis
                                • 1. Input–transformation–output model
                                  • 2. Types of operations: manufacturing and services
                                    - Four Vs of operations
                                    • 1. Variety
                                      • 2. Variation in demand
                                        • 3. Visibility
                                          • 4. Volume
                                            Operations Strategy and Performance- Order winners and order qualifiers
                                            • 1. Competitive positioning through operations capability
                                              - Operations strategy development
                                              • 1. Top-down vs bottom-up strategy perspectives
                                                • 2. Stages of operations strategy evolution

                                                  CIPS Operations Management Sample Questions:

                                                  1. When conducting a Failure Mode and Effective Analysis (FMEA) which system could be used to show risks to a business's operations? Select TWO

                                                  A) ABC Analysis
                                                  B) Colour Code
                                                  C) RAG System
                                                  D) Scale 1-10


                                                  2. Under what circumstances would an 'intermittent operations' process be the most suitable?

                                                  A) many different items are produced in low quantities
                                                  B) in high value, high volume production
                                                  C) an organisation with low numbers of manufacturing staff
                                                  D) where quality assurance must be carried out regularly


                                                  3. Performance Benchmarking is a form of what type of benchmarking?

                                                  A) external
                                                  B) internal
                                                  C) competitive
                                                  D) non-competitive


                                                  4. Inventory Management is an important focus of operations within the Construction Industry. Is this TRUE?

                                                  A) no- the construction industry does not require the storage of inventory
                                                  B) yes- its important that materials are ordered to the correct timescale to ensure the project remains on track
                                                  C) no- inventory management is a key focus in the manufacturing industry only as raw materials are converted into outputs
                                                  D) yes- this is the most important aspect of managing a construction project


                                                  5. Below are details of 4 local manufacturing companies. For each company you must decide what the main objective is for the organisation and what layout their manufacturing plant has.
                                                  Company 1: This company creates large, delicate products which are hard to move. The main aim of the company is to stand out from competitors due to the superior level of materials used and by using the latest forms of technology to create the items.
                                                  Company 2: This company produces 72 different items and has designated zones within its premises for the creation of each item. The zones are organised based on the technology used and some products may be passed between different zones to be completed. The company creates many different items in response to changing customer demands, with many product lines only lasting a single season.
                                                  Company 3: Company 3 creates one product which flows along a single production line, with staff members adding to the product on four different occasions. The company must produce a high volume of this singular product in order to break even. Therefore, there is always a steady flow of items through the plant and it is important there is no stoppage in production.
                                                  Company 4: This company produces small batches of products, as and when they are ordered by customers. Due to uncertainty in demand, a high profit margin is added to the cost of each item. Teams in the factory are grouped into different areas depending on the technological process they are using.
                                                  Complete the table below by listing the objective criteria and plant layout for each company. Each response should only be used once: flexibility, speed, quality, cost, functional layout, cell layout, product layout, fixed-position layout

                                                  Which of the following will you put into box 5?

                                                  A) product layout
                                                  B) functional layout
                                                  C) fixed-position layout
                                                  D) cell layout


                                                  Solutions:

                                                  Question # 1
                                                  Answer: C,D
                                                  Question # 2
                                                  Answer: A
                                                  Question # 3
                                                  Answer: B
                                                  Question # 4
                                                  Answer: B
                                                  Question # 5
                                                  Answer: C

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