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EXIN ITIL Deutsch Exam Syllabus Topics:

EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:

1. Welche Praxis bietet den Benutzern einen zentralen Ansprechpartner?

A) Vorfallmanagement
B) Serviceanforderungsverwaltung
C) Änderungskontrolle
D) Servicedesk

2. Welches ist die RICHTIGE Rolle des „R“ in einer RACI-Matrix?

A) Diese Rolle ist an der Bereitstellung von Wissen und Input beteiligt
B) Diese Rolle ist Eigentümerin des Endergebnisses
C) Diese Rolle stellt den Informationsfluss zu den Beteiligten sicher
D) Diese Rolle stellt sicher, dass Aktivitäten korrekt ausgeführt werden

3. Welches beschreibt eine Reihe definierter Schritte zur Umsetzung von Verbesserungen?

A) Das „Register der kontinuierlichen Verbesserung“
B) Die Aktivität „Verbesserung“ der Wertschöpfungskette
C) Die Wertschöpfungskettenaktivität „Engage“
D) Das „Modell der kontinuierlichen Verbesserung“

4. Zu welchem Zweck würde die kontinuierliche Verbesserungspraxis eine SWOT-Analyse verwenden?

A) Den aktuellen Status verstehen
B) Sicherstellen, dass jeder aktiv teilnimmt
C) Ideen verfolgen und verwalten
D) Definition des zukünftigen gewünschten Zustands

5. Was wird durch die Dimension „Organisationen und Menschen“ des Servicemanagements beschrieben?

A) Ein- und Ausgänge
B) Kommunikation und Zusammenarbeit
C) Arbeitsabläufe und Kontrollen
D) Verträge und Vereinbarungen

Solutions: