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Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:

1. When proposing a disaster recovery (DR) solution with a Recovery Point Objective (RPO) of 5 minutes and a Recovery Time Objective (RTO) of 15 minutes for the AICC core components, which DR model is required?

A) Hot Standby: A fully redundant, active-active cluster across two data centers with continuous data replication.
B) Backup and Restore: Relies on nightly backups with a recovery process of several hours.
C) Warm Standby: Systems are running but require a database sync and configuration import.
D) Cold Standby: Infrastructure is provisioned but requires manual data restoration.

2. When troubleshooting a scenario where agents cannot log into the UAP, what is the first logical step?

A) Reinstall the UAP software on all agent computers.
B) Restart the CTI server.
C) Check the connectivity and status of the authentication/AAA server.
D) Check the IVR prompts.

3. What is the primary purpose of a "pilot number" in a contact center?

A) It is a test number used during the implementation phase.
B) It is a number used exclusively by agents to make outbound calls.
C) It is a number for emergency services.
D) It is the main published number that customers dial to reach the contact center.

4. What is the main technical challenge in achieving "lip-sync" in video calls within the AICC UAP?

A) Encoding the video in a format the browser can play.
B) Synchronizing the audio and video streams so they are not noticeably out of alignment.
C) Compressing the video enough to save bandwidth.
D) Transferring the video call between agents.

5. Which AICC feature allows a supervisor to "whisper" to an agent during a live call (provide coaching that the customer cannot hear)?

A) Call Coaching (Whisper)
B) Call Recording
C) Call Barging
D) Silent Monitoring

Solutions: