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Genesys Cloud Certified Professional - Implementation Sample Questions:

1. How many types of Genesys Cloud Contact Center Licenses are available?

A) 5
B) 3
C) 2
D) 4

2. To assign extensions to users, you must first

A) Assign the extension to the user's phone.
B) Buy the extension number from the carrier.
C) Add the extension to the dial plan.
D) Create a pool of extensions.

3. What type of trunk would you configure to connect to AudioCodes phones?

A) External trunk
B) Network interface trunk
C) Phone trunk
D) WebRTC phone trunk

4. Where do you add the list of IP or CIDR addresses allowed or denied access to an External or Phone Trunk?

A) Availability
B) Calling
C) SIP Access Control
D) Outbound

5. You have just added a new document to Genesys Cloud so that everyone within the organization can access it when needed. What must you do to ensure that users can find the document when they want to access it?

A) Make sure you name the document in a way that is easy to search for.
B) Number the documents in such a way that this one appears at the top of the list.
C) Add meaningful tags to the document.
D) Add a priority of "high" to this document.

Solutions: