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IIC Essential Skills for the Insurance Broker and Agent Sample Questions:

1. Lindy, a new producer, has a robust client list and has struggled to find time to acquire new customers. To meet her aggressive sales goals, she has decided to pivot to increasing revenues primarily from her current clients.
Discuss the TWO techniques that will allow Lindy to grow her business mainly from within.

2. What should a broker do when selecting coverage for a client?

A) Overinsure the client to protect the broker from an errors and omissions claim
B) Place the policy with the insurer that has the most legally-worded policies
C) Ensure that only standard policy wordings are used
D) Compare wordings based on an analysis of the client's needs

3. When closing a sale, what makes it easier for the intermediary to counter any objections raised by the client?

A) Adopting assertive body language
B) Using unusual and extremely serious claims examples
C) Employing passive listening
D) Being aware of what is happening in the industry

4. What type of automobile insurance endorsement provides coverage for physical damage to a rented vehicle for which the insured has assumed responsibility under contract?

A) Non-owned automobile
B) Agreed value of automobiles
C) Loss of or damage to insured automobile
D) Loss of use

5. An insurer issues a special clause on a property policy for a restaurant which denies coverage unless a sprinkler system is installed and active in the kitchen at the time of a fire loss. What type of clause has the insurer issued?

A) Condition
B) Subscription
C) Requirement
D) Exclusion

Solutions: