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Microsoft AB-620 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Test, deploy, and manage agents20–25%- Test and validate agent performance
  • 1. Create test cases and evaluation datasets
  • 2. Debug and resolve errors or unexpected behavior
  • 3. Measure accuracy, relevance, and safety
- Deploy and manage agent lifecycle
  • 1. Prepare solutions for deployment
  • 2. Monitor usage, performance, and health
  • 3. Implement application lifecycle management (ALM)
  • 4. Update, version, and retire agents
Topic 2: Plan and configure agent solutions30–35%- Configure agent foundations
  • 1. Set up environment variables and configuration settings
  • 2. Define topics, triggers, and conversation flows
  • 3. Design agent identity, personality, and instructions
  • 4. Configure knowledge sources and data connections
- Plan an agent solution
  • 1. Define responsible AI and governance strategy
  • 2. Evaluate security, compliance, and data privacy considerations
  • 3. Identify business requirements and use cases
  • 4. Plan channels and deployment options
Topic 3: Build and extend agents in Copilot Studio40–45%- Develop agent flows and logic
  • 1. Create and modify conversation flows
  • 2. Use Power Fx expressions and functions
  • 3. Implement conditional logic and branching
  • 4. Design adaptive cards and user interfaces
- Integrate with services and systems
  • 1. Implement multi-agent solutions and orchestration
  • 2. Integrate with Microsoft Foundry and MCP servers
  • 3. Connect to APIs, custom connectors, and Dataverse
  • 4. Connect to Microsoft 365, Azure, and external enterprise systems
- Implement advanced capabilities
  • 1. Customize models and prompt engineering
  • 2. Add tools, actions, and automation
  • 3. Implement computer-use and advanced action agents
  • 4. Configure retrieval-augmented generation (RAG)

Microsoft Designing and Building Integrated AI Agent Solutions in Copilot Studio Sample Questions:

1. Hotspot Question
A company uses an agent flow that occasionally requires human input before continuing execution.
Some automated actions must pause until a human provides a decision or additional information.
The flow must be configured to:
- Capture a human response for use in later steps.
- Continue processing within the same flow run after the response is
submitted.
- Wait for a manual decision before proceeding.
You need to configure a human-in-the-loop agent flow.
Which setting should you configure for each requirement? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.


2. An agent must escalate to a live human agent when it cannot resolve a customer issue, and hand off full conversation context. Which node should you add to the topic?

A) Redirect to another topic node
B) End of conversation node
C) Adaptive card node
D) Escalate to a live agent (handoff) node


3. An agent in Copilot Studio already exists in a development environment.
You need to prepare the agent so it can be moved to a production environment using the supported solution-based approach.
You need to create an exportable package that contains the existing agent.
Which two actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

A) Create a custom solution and add the existing agent to the solution.
B) Publish the agent to a channel and export the channel configuration.
C) Convert the solution to a managed solution so it can be exported.
D) Export the unmanaged solution that contains the agent.
E) Remove agent topics directly from the solution to prevent export errors.


4. A team is developing an agent in Copilot Studio and wants to evaluate its behavior before expanding access.
The team needs a repeatable, consistent method to test the agent using predefined interactions.
You need to ensure that agent responses can be evaluated consistently across multiple test runs.
What should you do?

A) Review evaluation scores from previous production sessions.
B) Define test sets of prompts and expectations.
C) Enable telemetry and analytics to monitor intent matches, fallback usage, and response frequency.
D) Publish the agent to additional channels for broader usage.
E) Change the evaluation method to a qualitative approach.


5. An agent needs to call an external REST API that isn't available as a pre-built connector, and the API requires OAuth 2.0 authentication. What should you create?

A) A custom connector with an OAuth 2.0 authentication type
B) A generative answers node
C) A Power Automate flow with anonymous authentication
D) A new environment variable only


Solutions:

Question # 1
Answer: Only visible for members
Question # 2
Answer: D
Question # 3
Answer: A,C
Question # 4
Answer: B
Question # 5
Answer: A

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