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CompTIA A+ Essentials (2009) Sample Questions:

1. A user's laptop does not produce sound even though the volume settings are at maximum in the operating system. Which of the following would MOST likely resolve this issue?

A) A new sound card
B) A hardware volume control
C) A new speaker
D) A BIOS update

2. A technician is unable to find a solution for a customer's PC issue. Which of the following would be an appropriate step to take?

A) Consult with co-workers for additional ideas.
B) Escalate the call to a supervisor to register a complaint.
C) Refer the customer to the support section of the PC manufacturer's website.
D) Inform the customer that a solution is not available and a new system must be purchased.

3. A user notices the department laser printer is printing light. Which of the following items should a technician do FIRST to fix this issue?

A) Clean the paper path with a damp cloth and canned air to remove any debris.
B) Remove and clean the fuser assembly with an alcohol based cleaner.
C) Install a maintenance kit and reset all page counts to zero.
D) Perform a full power cycle on the printer.

4. Which of the following printers requires a specialized paper in order to operate?

A) Laser
B) Impact
C) Thermal
D) Inkjet

5. After installing a new optical drive into a workstation, which of the following will ask for an acknowledgement?

A) Hardware Compatibility List
B) BIOS
C) IRQ Manager
D) Device Manager

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