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Salesforce Communications Cloud Accredited Professional Sample Questions:

1. Universal Containers (UC) is implementing communication cloud one of the key drivers of their digital transformation is to migrate their high number of B2C customer churn over the past few years. Which two actions will help identify and proactively reduce churn while minimizing the implementation effect.

A) Create a churn trend app from a template in CRM analytics to identify customer likely to churn
B) Create a churn trend report via salesforce report based on disconnect order to identify customers likely to churn
C) Expose next best action based on Einstein Discovery prediction to give the customer a discount if they are likely to churn.
D) Create Churn trend reports in CRM Analytics that brings the data from communication cloud and legacy system to identify the customer likely to churn

2. Universal Connect (UC) sells several mobile devices to its customer. UC has several attribute like color, storage and screen size that are common across mobile devices. UC is looking for recommendation around efficiency them using SFI product catalog. How should consultant model the product catalog for UC?

A) Create 'Mobile Offer Spec Type' object with common attribute and set the patent object type as 'Base offer Spec Type'. Then associate mobile device offers with 'Base Offer Spec Type' Object Type.
B) Create 'Mobile Offer Spec Type' object with common attribute and set the patent object type as 'Base offer Spec Type'. Then associate mobile device offers with 'Mobile Offer Spec Type' Object Type.
C) Create 'Mobile offer Spec Type' with base attribute as parent object type and associate mobile device offers with object type and add additional attributes
D) Create 'base offer Spec Type' object type with all attribute and associate mobile device offer with this object type

3. ABC telecom is using communication cloud for their enterprise customers. ABC telecom has a requirement wherein assets must be synchronized to the assurance platform as soon as the sale of MACD order placed by each reseller throughout the day. There are hundreds of active reseller user present in the system. How should consultant recommend that ABC telecom integrate communication cloud with their assurance platform?

A) Use a Bulk API connector via middleware
B) Use industry order management to inform the assurance platform as a part of the orchestration plan
C) Use an on-demand data pull from communication cloud using REST API from servicer assurance
D) Use platform events and GetAsset API

4. Airtalk has recently acquired Mobitel, which uses communication cloud as in CPQ and order management system. Airtalk wants to upsell Mobitel products on its consumer portal to increase its revenue and make share without incurring the cost of migrating those products onto its own legacy CPQ and order management system. What should a consultant recommend to quickly integrate Airtalk;s portal application with mobitel's Communication Cloud.

A) Use CPQAppHandler Methods
B) Use EPC APIs
C) Use Digital Commerce APIs
D) Use Cart Based APIs

5. Universal containers is a communication service provider using communication cloud. A member of UC's legacy- system IT team has provided a consultant with an extract of all the existing products from the legacy system and asked the consultant to migrate the data to communication cloud which two question should the consultant ask in this scenario to clarify the data migration strategy?

A) Which of the products are inactive?
B) Are there customer specific offerings?
C) Which of the provided products are still actively sold?
D) Can we rationalize products to a smaller number?

Solutions: