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| Section | Objectives |
|---|---|
| Topic 1: Customer Lifecycle Management | - Customer journey mapping - Onboarding and adoption phases |
| Topic 2: Adoption and Value Realization | - Measuring business outcomes and value realization - Driving product adoption |
| Topic 3: Tools and Operational Metrics | - KPIs, reporting, and performance measurement - Customer success tools and platforms |
| Topic 4: Customer Success Foundations | - Customer Success principles and value outcomes - Role of Customer Success Manager in Cisco ecosystem |
| Topic 5: Customer Health and Engagement | - Customer health scoring and metrics - Engagement strategies and retention practices |
| Topic 6: Renewals and Expansion Strategy | - Renewal planning and lifecycle extension - Upsell and cross-sell strategies |
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