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ISO Beingcert ISO/IEC 20000 Lead Implementer Sample Questions:

1. Scenario 6: Skyver offers worldwide shipping of electronic products, including gaming consoles, flat-screen TVs. computers, and printers. In order to ensure information security, the company has decided to implement an information security management system (ISMS) based on the requirements of ISO/IEC 27001.
Colin, the company's best information security expert, decided to hold a training and awareness session for the personnel of the company regarding the information security challenges and other information security- related controls. The session included topics such as Skyver's information security approaches and techniques for mitigating phishing and malware.
One of the participants in the session is Lisa, who works in the HR Department. Although Colin explains the existing Skyver's information security policies and procedures in an honest and fair manner, she finds some of the issues being discussed too technical and does not fully understand the session. Therefore, in a lot of cases, she requests additional help from the trainer and her colleagues Based on the scenario above, answer the following question:
How should Colin have handled the situation with Lisa?

A) Promise Lisa that future training and awareness sessions will be easily understandable
B) Deliver training and awareness sessions for employees with the same level of competence needs based on the activities they perform within the company
C) Extend the duration of the training and awareness session in order to be able to achieve better results

2. A company decided to use an algorithm that analyzes various attributes of customer behavior, such as browsing patterns and demographics, and groups customers based on their similar characteristics. This way.
the company will be able to identify frequent buyers and trend-followers, among others. What type of machine learning this the company using?

A) Decision tree machine learning
B) Supervised machine learning
C) Unsupervised machine learning

3. The purpose of control 5.9 inventory of Information and other associated assets of ISO/IEC 27001 is to identify organization's information and other associated assets in order to preserve their information security and assign ownership. Which of the following actions docs NOT fulfill this purpose?

A) Establishing rules to control physical and logical access to Information and other associated assets
B) Assigning the responsibility for appropriately classifying and protecting information and other associated assets to the asset owners
C) Conducting regular reviews of identified information and other associated assets

4. An organization that has an ISMS in place conducts management reviews at planned intervals, but does not retain documented information on the results. Is this in accordance with the requirements of ISO/IEC 27001?

A) Yes. ISO/IEC 27001 requires organizations to document the results of management reviews only if they are conducted ad hoc
B) Yes. ISO/IEC 27001 does not require organizations to document the results of management reviews
C) No, ISO/IEC 27001 requires organizations to document the results of management reviews

5. What supports the continual improvement of an ISMS?

A) The update of eternal audit reports
B) The update of action plans
C) The update of documented information

Solutions: