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Last Updated: Aug 06, 2026
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BCS STEN Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Negotiating with Stakeholders | 10% | - Preparation and negotiation tactics - Reaching agreement and commitment - Principled negotiation approach - Integrative vs distributive negotiation |
| Topic 2: Working with Stakeholder Groups | 15% | - Managing group dynamics - Group formation and development (Tuckman model) - Influencing and motivating groups - Roles and responsibilities in groups |
| Topic 3: Facilitated Workshops | 15% | - Facilitation techniques and roles - Planning and preparing workshops - Purpose and benefits of workshops - Visualisation and elicitation techniques |
| Topic 4: Communicating with Stakeholders | 10% | - Active listening and questioning techniques - Adapting communication style - Barriers to effective communication - Communication process and models |
| Topic 5: Creative Problem Solving | 10% | - Creative thinking process - Barriers to creativity - Idea generation techniques - Evaluating and selecting solutions |
| Topic 6: Managing Expectations | 10% | - Transparency and honesty - Setting realistic expectations - Monitoring and reviewing expectations - Managing changes and scope creep |
| Topic 7: Managing Conflict | 5% | - Causes and types of conflict - Turning conflict into positive outcomes - Conflict resolution strategies - Thomas-Kilmann conflict modes |
| Topic 8: Building and Maintaining Rapport | 10% | - Cultural and equality considerations - Mirroring, matching and pacing techniques - Nature and importance of rapport - Verbal, vocal and visual communication elements |
| Topic 9: Understanding Stakeholders | 15% | - Stakeholder engagement strategy and planning - Identifying stakeholders - Analysing and prioritising stakeholders - RACI analysis |
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