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Last Updated: Sep 11, 2026
No. of Questions: 82 Questions & Answers with Testing Engine
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Avaya 3303 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Operations and Maintenance | - Maintenance tasks
|
| Topic 2: Troubleshooting and Problem Resolution | - Common system issues
|
| Topic 3: System Architecture and Components | - Avaya Proactive Contact architecture overview
|
| Topic 4: Installation and Configuration | - System installation procedures
|
| Topic 5: Integration and Advanced Features | - CRM and database integration
|
Avaya Proactive Contact Implementation and Maintenance Sample Questions:
From where can you run the backup complete system?
- A. Administrator Main Menu
- B. Campaign Analyst
- C. Supervisor Main Menu
- D. Campaign Monitor
Which hardware component is required for a hard dialer Proactive Contact 5.X?
- A. TN-744-based Call Classifier Cards version "e" or later
- B. Avaya Communication Manager (CM) 3.1 or later
- C. Avaya Application Enablement Services (AES) 3.1 or later
- D. Avaya Enhanced Network Bus Controller (ENBC)
A new section has been added to an existing call center, including new desks, computers, and telephones. Some of the call center agents in this new area are trying to log into Proactive Contact and receive the error. "Invalid headset ID." Call center agents in the older section of the call center are working fine. The Communications Manager indicates that the new section has new extensions.Which file should be reviewed to determine the problem?
- A. dgswitch.cfg
- B. phonefmt.cfg
- C. dispatcher.cfg
- D. opmon.cfg
Which three steps should you perform if Avaya Proactive Contact Supervisor is not working? (Choose three,)
- A. Verify that the mid-tier Configurator tool has the correct network information for the Avaya Proactive Contact primary server.
- B. Verify that the Avaya Proactive Contact Supervisor workstation name and IP address are correct in the /etc/hosts file on the Avaya Proactive Contact primary dialer server.
- C. Run check_pds and check_mts on the primary Avaya Proactive Contact server to determine if any Mid-Tier services have failed.
- D. Test that the connection in the Oracle ODBC Driver configuration window in the "AvayaPDSDB" System Data Source Name (DSN) is available in the computer's Control Panel > Administrator Tools > Data Sources (ODBC).
- E. Verify that the Avaya Proactive Contact Event Services Software Development Kit (SDK) wasinstalled prior to Supervisor.
What should the crontab of a secondary dialer have?
- A. pds_maintenance, mts_maintenance and db_mainlenance
- B. pds_maintenance and mts_maintenance
- C. pds_maintenance
- D. pds_maintenance and db_rnaintenance
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