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Last Updated: Oct 07, 2026
No. of Questions: 70 Questions & Answers with Testing Engine
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Avaya 3302 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Solution Architecture and Components | - Avaya Contact Center Control Manager architecture overview
|
| Topic 2: Security and Compliance | - Security configuration
|
| Topic 3: Administration and Configuration | - User and role management
|
| Topic 4: Installation and Deployment | - System installation procedures
|
| Topic 5: Maintenance and Troubleshooting | - System monitoring and diagnostics
|
Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:
A customer has deployed Avaya Contact Center Control Manager (ACCCM) with an Avaya Communication Manager (CM) solution. They would like to give their users the ability to change the button assignments on that desk telephones directly from their Web browser.
Which application matches the key capabilities that the customer requires?
- A. Interactive Voice Response (IVR) Self-Service
- B. Visual Phone
- C. Call Flow Management
- D. CM Extensions Management
Correct Answer: B 🗳️
A company has an Avaya Contact (outer Control Manager (ACCCM) solution. All of the users and groups have been configured. The administrator has been tasked with a list of agent names that need to be marked as inactive. However, when the administrator tries to delete them, the agents names are completely removed from database.
Which statement describes the configuration that will meet the company's needs?
- A. Change the Inactive Usersfieldto 'yes'in the System Parameters.
- B. Change the Delete Users field to 'no' in the User Parameter.
- C. Change the Delete Users field to 'no' in the System Parameters.
- D. Change the Inactive Users field to'yes' in the User Parameters.
Correct Answer: C 🗳️
Before beginning the installation of the Avaya Contact Center Control Manager (ACCCM) installation in a stand-alone configuration with SQL 2008 Express, when would the Microsoft Internet Information Server (IIS) be installed?
- A. afteryou install Microsoft Windows 2008 Server R2
- B. after you install ACCOM
- C. after you install the Microsoft SQLServer
- D. after you selectACCCM services
Correct Answer: A 🗳️
The customer has requested that you integrate Avaya Contact Center Control Manager (ACCCM) with Avaya Quality Monitoring (QM). You believe that you have completed all steps of the Integration but the Integration is not working. Which statement describes the cause of this problem?
- A. The Web Service URL was not configured correctly.
- B. The login ID for the Web Service was not configured correctly.
- C. The Database Port is setto 1433.
- D. The Switch Number was not configured with the SYS_DEVICE_PKvalue obtained from the QM database.
Correct Answer: D 🗳️
During Installation of Avaya Contact Center Control Manager (ACCCM), the installer did not have access to the license and elected to continue with the installation and install the file at a later time. The installer selected the default directories on a Windows 2008 R2 64- bit server.
Once the license is obtained, which two methods can he used to install the license?
(Choose two.)
- A. Copy the file to C:\Program Files(x86)\Avaya\Avaya Contact Center Control Manager\Web\LicenseServer directory.
- B. Copy the file to the C:\Wlndows\systom32directory.
- C. Copy the file to C:\ProgramFiles (x86)\Avaya\Avaya Contact Center Control Manager\Services\License Server directory.
- D. Rerun the Installation and select the option to install the license file.
- E. Copy the file to C:\Program Files\Avaya\Avaya Contact Center Control Manager\Services\License Server directory.
Correct Answer: C,D 🗳️
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