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Avaya 33820X Exam Syllabus Topics:

Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:

Question 1

The EMC Desktop loads plug-ins based on the settings in the EMC Desktop's configuration.
Which plug-in allows agents to monitor the telephone activity of other call center agents or staff members they work closely with, and adds the ability to see the work Item history of an agent?

A. EMC Plug-In
B. Presence Plug-In
C. Agent Plug-in
D. Supervisor Plug-In

Question 2

A customer has inquired about Avaya Callback Assist (CBA) to learn about immediate and scheduled callbacks with Avaya Experience Portal. From a technical and administration standpoint, CBA supports which two environments? (Choose two.)

A. CTI
B. SIP
C. PRI
D. EC500

Question 3

A customer wants to use the Avaya Aura® Media Server (AAMS) because of its advanced multimedia processing features. Which three statements are true for the AAMS? (Choose three.)

A. AAMS provides virtualization, high channel density and no playback announcement limits.
B. Pricing is differentiated, so customer will buy AAMS-enabled features unique to each adopter.
C. AAMS provides Communication Manager IP audio functionality.
D. AAMS is shareable between different adopters.
E. Experience Portal will use the AAMS as a media resource.

Question 4

Avaya OneCloud IX,H Contact Center is a true, multi-tenant, complete Contact Center solution that provides a simplified cloud experience for operations and agents. A customer needs skill-based call center routing as part of their solution.
Which two IX™ Contact Center bundles offer this feature? (Choose two.)

A. Reporting Bundle
B. Basic Bundle
C. Voice Bundle
D. Advanced Bundle

Question 5

Avaya Aura® and Call Center Elite together help reduce the total cost of ownership (TCO) with centralization and consolidation.
Avaya's open architecture provides feature and investment options for any enterprise, and customers can choose from which two options? (Choose two.)

A. Managed Private or Hybrid Networks
B. Cloud Contact Center with AACC
C. Subscription-based payments
D. Cloud Storage Box

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