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Avaya 46150T Exam Syllabus Topics:

Avaya APSS Avaya Solutions for Midsized Customers Online Test Sample Questions:

Question 1

Your customer would like to implement webchat and web callback functionality for their agents.
Which capability of Avaya Contact Center Select provides these features?

A. Supervisor actions
B. Web communications
C. Inbound email processing
D. Quality management
E. Report creation

Question 2

Which of the following hardware platforms can be used in an on-premises UC unified communications solution based on Avaya IP Office TM Server or Select Edition? (Select four.)

A. Linux Server
B. IP500 V2
C. Cloud computing platform
D. Hyper-V
E. VMware

Question 3

Which of the following customer concerns are related to customer experience? (Select two.)

A. Simplifying management
B. Customer Satisfaction
C. Driving efficiencies
D. Bring Your Own Device (BYOD)
E. Contextual experiences

Question 4

Your customer describes a recent situation in which they were not able to accurately forecast demand and were short-staffed as a result.
Which feature of Avaya IX TM Workforce Engagement Select would help this customer mor effectively manage staff?

A. Desktop Trigger
B. Coach and Learn
C. Analyze module
D. Live Monitor
E. Workforce Management

Solutions: