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Updated: Nov 06, 2026
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ITSM-Fnd Online Engine
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ITSM-Fnd Practice Q&A's
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GAQM ITSM-Fnd Exam Overview:
| Certification Vendor: | Global Association for Quality Management (GAQM) |
|---|---|
| Exam Name: | ISO / IEC 20000 ITSM - Foundation Certificate |
| Exam Number: | ITSM-Fnd |
| Available Languages: | English |
| Passing Score: | 70% |
| Related Certifications: | ISO 20000 - ITSM Certificate |
| Exam Format: | Multiple Choice Questions |
| Exam Duration: | 60 minutes |
| Exam Price: | USD 100 |
| Real Exam Qty: | 40 |
| Recommended Training: | ISO / IEC 20000 ITSM - Foundation Certificate Training |
| Exam Registration: | GAQM Official Certification Page GAQM Official Website |
| Exam Way: | Online proctored exam |
| Pre Condition: | No formal prerequisites. Intended for professionals involved in IT Service Management and organizations seeking ISO/IEC 20000 compliance. |
| Official Syllabus URL: | https://gaqm.org/certifications/iso_certifications/iso-iec-2000-fnd |
GAQM ITSM-Fnd Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Implementation and Documentation | - Practical Application
|
| Topic 2: ISO/IEC 20000 Fundamentals | - ISO/IEC 20000 Standard Overview
|
| Topic 3: Service Management Processes | - Core Service Management Processes
|
| Topic 4: Continual Improvement | - Service Improvement
|
| Topic 5: Introduction to IT Service Management | - IT Service Management Concepts
|
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