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Updated: Sep 02, 2026
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Huawei H21-287_V1.0 Exam Overview:
| Certification Vendor: | Huawei |
|---|---|
| Exam Name: | Huawei HCSP-Presales-Service (AICC) V1.0 |
| Exam Number: | H21-287_V1.0 |
| Available Languages: | English |
| Exam Format: | Multiple choice, Multiple response |
| Sample Questions: | Huawei H21-287_V1.0 Sample Questions |
Huawei H21-287_V1.0 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: AICC Solution Design and Deployment | - Integration with enterprise systems - System deployment architecture |
| Topic 2: Operation, Maintenance and Optimization | - System monitoring and troubleshooting - Performance optimization principles |
| Topic 3: AI Contact Center (AICC) Solution Overview | - Core value and industry scenarios - AICC architecture and components |
| Topic 4: Presales Service Process | - Customer requirement analysis - Solution positioning and design |
Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:
Question 1
A customer wants to integrate AICC with their Salesforce CRM using an API. The requirement is to screen- pop not just the contact record but also the entire case history and related knowledge base articles. Which AICC component is primarily responsible for orchestrating this complex data retrieval and presentation on the UAP?
A. The CTI server makes a direct SQL query to the CRM database.
B. The UAP itself uses a pre-configured widget or iframe to display the CRM page.
C. A dedicated Integration Bus or Middleware component handles the API calls and data aggregation before sending it to the UAP.
D. The ICD engine fetches the data as part of the routing logic.
Question 2
What is the key difference between "synchronous" and "asynchronous" communication channels in AICC?
A. Asynchronous channels are only for internal use.
B. Synchronous channels are faster than asynchronous channels.
C. Synchronous (e.g., voice, video) requires parties to be present simultaneously; asynchronous (e.g., email, SMS) does not.
D. There is no significant difference.
Question 3
The G.729 audio codec provides higher audio fidelity and lower bandwidth consumption compared to the G.
711 codec.
A. False
B. True
Question 4
What is the purpose of a "dial plan" in a VoIP system within AICC?
A. To define the rules for how phone numbers are dialed and routed.
B. To design the IVR menu structure.
C. To plan the installation of phone lines.
D. To schedule outbound call campaigns.
Question 5
In AICC reporting, what is the "longest wait time" metric?
A. The duration of the longest call handled by an agent.
B. The average time agents spend in after-call work.
C. The maximum time a caller spent in queue before being answered or abandoning.
D. The time it takes for the system to boot up.
Solutions:
| Question 1 Answer: C | Question 2 Answer: C | Question 3 Answer: A,B | Question 4 Answer: A | Question 5 Answer: C |
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