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Updated: Aug 11, 2026
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| Sample Questions: | SAP C_C4H520_02 Exam Sample Question |
| Exam: | 80 questions |
| Languages: | English |
| Level: | Associate |
| Duration: | 180 mins |
| Cut Score: | 61% |
| Topic Areas | Topic Details, Courses, Books |
|---|---|
| Crowd Workforce < 8% | Explain the basic concept of Crowd service and the benefits it brings into SAP Fiend Service Management. |
| Workforce management > 12% | Outline the features of Workforce Managment and know how to create and assign a service call. |
| SAP Field Services Management and SAP Service Cloud < 8% | Describe how SAP Fiend Service Management fits into SAP Service Cloud and basic functionalities of SAP Field Service Management. |
| Master Data Management 8% - 12% | Explain all the components of Master Data Managment and know how the data model is used within SAP Fiend Service Management. |
| Mobile SAP Field Service Management application > 12% | Explain the features of mobile Field Service Management application and know how to accept, execute and close a service call. |
| Smartforms > 12% | Explain the features of Smartforms module and locate /create templates. |
| Customer Self Services via Core Now < 8% | Explain the entire end to end execution steps starting from consumer self-service to generate a service call and executing on it. |
| Administration: Permissions and Configurations 8% - 12% | Know the basic features of administartion modules and where to access company settings, business rules and permission settings. |
| Integrations < 8% | Explain the basic concepts of integration between SAP Fiend Service Management and other products and end to end process flow |
| Business Rules < 8% | Know the advantages of using business rules and how to use them along with some use cases. |
| Analytics and Reports 8% - 12% | Explain where to find analytic reports on SAP FSM and how effectively use them for reporting purposes. |
| Certification Vendor: | SAP |
| Exam Name: | SAP Certified Application Associate - SAP Field Service Management 2005 |
| Exam Number: | C_C4H520_02 |
| Exam Price: | ~$550 USD / Varies by region and subscription |
| Certificate Validity Period: | Valid until retirement (expired 28 Sep 2023) |
| Real Exam Qty: | 80 |
| Exam Duration: | 180 minutes |
| Available Languages: | English |
| Passing Score: | 61% |
| Exam Format: | Multiple Choice, Single Answer, Multiple Answer |
| Recommended Training: | C4H520 - SAP Field Service Management 2005 |
| Exam Registration: | SAP Certification Hub SAP Training & Certification Shop |
| Sample Questions: | SAP C_C4H520_02 Sample Questions |
| Exam Way: | Online proctored via SAP Certification Hub or onsite at authorized SAP testing centers |
| Pre Condition: | No mandatory prerequisites; SAP recommends hands-on experience and completion of relevant training courses |
| Official Syllabus URL: | https://training.sap.com/certification/c_c4h520_02-sap-certified-application-associate---sap-field-service-management-2005-g/ |
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