Purchase & study exam preparing with CPXP pass-king quiz training materials

The Beryl Institute CPXP Exam Overview:

The Beryl Institute CPXP Exam Syllabus Topics:

The Beryl Institute Certified Patient Experience Professional Sample Questions:

1. Which strategy BEST demonstrates an effective integration of patient and family advisors?

A) Presenting completed plans for newly designed patient rooms to the patient and family advisory council
B) Utilizing patient and family advisors as members of interview panels for hospital key leadership positions
C) Hosting a reception for patient and family advisors to meet hospital executive leadership
D) Inviting families in the hospital or hospital board members who have been patients to join the patient and family advisory council

2. Which strategy is MOST effective in engaging physicians in understanding the business case for improving the patient experience?

A) Implementing a provider compensation program in which service metrics are tied to salaries and physicians are awarded for their patient satisfaction scores
B) Transparently posting physician patient satisfaction data in the organization and creating a competitive environment
C) Providing recurrent, consistent education and building understanding for such things as pay-for- performance programs and how they may impact them personally
D) Involving physicians in training and improvement strategies regarding communication in health care

3. Which is the BEST practice for conducting post-visit phone calls?

A) The nurse manager (or other nurse leader on the unit where the patient received care) calls the patient within 1-2 days of discharge to inquire how he or she is doing, clarify discharge instructions as needed, and answer any other questions the patient might have.
B) A third party with whom the organization has contracted calls the patient within 7-14 days of discharge to inquire how the patient is doing, review the discharge instructions, and answer any other questions the caregiver might have.
C) The discharge nurse calls the immediate caregiver of the patient within 1-2 days of discharge to inquire how the patient is doing, review the discharge instructions, and answer any other questions the caregiver might have.
D) A nurse who personally cared for the patient calls the patient within 1-2 days of discharge to inquire how he or she is doing, clarify discharge instructions as needed, and answer any other questions the patient might have.

4. Research has shown that better patient experience positively impacts which of the following operational outcomes?

A) Staff-to-patient ratio
B) Wait time
C) Staff turnover
D) Access to care

5. How should a culturally skilled healthcare professional approach the patient and family relationship?

A) Treat the patient and family as unique personas and further assess social and cultural context.
B) Understand and respect the cultural and social patterns of the given ethnic group.
C) Engage the patient and family and put their wishes first.
D) Show formal respect, but apply best professional judgment.

Solutions: