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Updated: Jun 03, 2026
No. of Questions: 50 Questions & Answers with Testing Engine
Download Limit: Unlimited
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C2010-024 Practice Q&A's
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IBM Tivoli Level 2 Support Tools and Processes Sample Questions:
1. The report CESARE creates can be filtered by a number of options. Which three options are valid for filtering?
A) Country
B) Second Line Manager
C) Component ID
D) Employee
E) Severity
F) Customer Name
2. An APAR which an engineer has created for a PMR has been closed by Level 3 (L3). Which three steps should the engineer check before contacting the client?
A) that the status of the APAR is set to closed
B) that sufficient resolution information has been provided
C) that a download DCF has been created by L3 if an interim fix or fix pack is involved
D) that L3 has created an appropriate DCF if the resolution is stated as working as designed
E) that an appropriate closing code has been given
F) that the resolution provides a fix at the product level the client reported the problem at
3. An engineer identifies that an open APAR exists which matches the problem reported in a PMR and that the Component ID and release in the APAR match those defined in the PMR.
What should the engineer do next?
A) Fill in the APAR fietd in the PMR with the APAR Number.
B) Associate the PMR to the APAR using the correct command in RETAIN/CCWin.
C) Subscribe the PMR to the APAR using the correct command in RETAIN/CCWin.
D) Notify Level 3 that they have a PMR to be added to the Interested Party list of the APAR.
4. When creating an APAR,the primary symptom needs to be described by the Symptom/Keyword codes. What are the two valid options for the Symp/keyword tom pairing code?
A) LOOPING, LP
B) CRASH. CR
C) INCORROUT, IN
D) ABEND, AB
E) DOCUMENT, DC
5. A OneTeam PMR is requeued by the FrontEnd (FE) to the BackEnd (BE) and dispatched by a BE engineer. The Next Queue field is populated with a FE queue.
What does the BE engineer do?
A) leaves the Next Queue field value as it is
B) changes the Next Queue field value to the BE Work queue
C) changes the Next Queue field value to the BE Entry queue
D) changes the Next Queue field value to the FE Work queue
Solutions:
| Question # 1 Answer: C,E,F | Question # 2 Answer: B,D,F | Question # 3 Answer: B | Question # 4 Answer: D | Question # 5 Answer: D |
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