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Updated: Aug 20, 2026
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SAP C-C4C14-1811 Exam Overview:
| Certification Vendor: | SAP |
| Exam Name: | SAP Certified Application Associate - SAP Service Cloud 1811 |
| Exam Number: | C_C4C14_1811 |
| Related Certifications: | SAP Certified Application Associate - SAP Sales Cloud 1811 SAP Cloud for Customer certifications |
| Certificate Validity Period: | Typically 12 months (SAP Cloud certifications are usually renewable annually, but this exam is retired) |
| Exam Duration: | 180 minutes |
| Available Languages: | English |
| Exam Format: | Multiple choice, Scenario-based questions |
| Recommended Training: | SAP Service Cloud Training Overview SAP Service Cloud Version 2 Learning Journey |
| Exam Registration: | SAP Certification Portal |
| Sample Questions: | SAP C-C4C14-1811 Sample Questions |
| Exam Way: | Online proctored exam via SAP Certification platform or SAP Learning Hub |
| Pre Condition: | No formal prerequisites; SAP recommends basic knowledge of SAP Cloud for Customer and service processes. This exam is now retired (C_C4C14_1811 replaced by newer SAP Service Cloud certifications). |
| Official Syllabus URL: | https://learning.sap.com/certifications |
SAP C-C4C14-1811 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: SAP Service Cloud Fundamentals | - Service Cloud Overview
|
| Topic 2: Master Data and Configuration | - System Configuration
|
| Topic 3: Integration and Communication | - Communication Channels
|
| Topic 4: Reporting and Analytics | - Service Reporting
|
| Topic 5: Service Processes | - Service Order Processing
|
SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:
1. You want to trigger additional service activities for a registered product regularly if a specific measurement reading threshold is reached. What type of maintenance plan should you create?
A) Fixed
B) Alternating
C) Cyclical
D) Absolute
2. What must you consider when you want to upload master data to SAP cloud for customer using templates?
Note there are 3 correct answers to this question.
A) You do NOT need to know the definitions of each of the fields
B) There is a template available for each object that allows tool-supported migration
C) You need to identify the data dependencies for the migration template
D) The template structure is predefined an CANNOT be changed.
E) You can upload the data only once.
3. What activities do you perform in the Administrator work center to enable a new social media channel? Note:
There are 3 correct answers to this question.
A) Select the channel type
B) Set up service level determination for social media channel
C) Create and schedule social media import run
D) Set up access to social media account
E) Maintain Next Ticket configuration
4. Which of the following prepackaged mashups exist for SAP Cloud for customer?
A) Google Maps
B) Mind touch
C) Hotmail
D) SAP Jam
5. Which of the following are initial task required to configure SAP Cloud for customer? Note: There are 3 correct answers to this question.
A) Set up scoping
B) Define the organizational structure
C) Complete fine-tuning activities
D) Create extension fields
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B,C,D | Question # 3 Answer: C,D,E | Question # 4 Answer: C,D | Question # 5 Answer: A,B,C |
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