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Updated: Aug 01, 2026
No. of Questions: 300 Questions & Answers with Testing Engine
Download Limit: Unlimited
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Cisco 640-461 Exam Overview:
| Certification Vendor: | Cisco |
| Exam Name: | Introducing Cisco Voice and Unified Communications Administration |
| Exam Number: | 640-461 |
| Real Exam Qty: | 55-65 |
| Certificate Validity Period: | 3 years |
| Exam Format: | Multiple Choice, Multiple Answer, Simulation |
| Exam Duration: | 75 minutes |
| Related Certifications: | Cisco CCNA Voice |
| Available Languages: | English |
| Exam Price: | USD 150 |
| Sample Questions: | Cisco 640-461 Sample Questions |
| Exam Way: | Delivered at authorized Pearson VUE testing centers during its active lifecycle. |
| Pre Condition: | No formal prerequisite. Basic networking knowledge equivalent to CCENT/CCNA is recommended. This exam was designed as an entry-level exam for Cisco Voice technologies and has been retired. |
| Official Syllabus URL: | https://www.cisco.com/site/us/en/learn/training-certifications/exams/retired.html |
Cisco 640-461 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Cisco Unity Express Administration | - Configure voicemail features - Manage users and mailboxes - Perform backup and maintenance tasks |
| Topic 2: Cisco Unified Communications Fundamentals | - Identify voice and IP telephony components - Describe Cisco Unified Communications architecture - Understand VoIP concepts and protocols |
| Topic 3: Voice Gateways and Dial Plans | - Implement dial peers and dial plans - Configure voice gateways - Connect to PSTN services |
| Topic 4: Cisco Unified Communications Manager Express | - Configure Cisco Unified CME - Configure IP phones and extensions - Manage user and device settings |
| Topic 5: Monitoring and Troubleshooting | - Verify voice network operation - Troubleshoot common Unified Communications issues - Use diagnostic and monitoring tools |
Cisco Introducing Cisco Voice and Unified Communications Administration Sample Questions:
1. Which option is the default packetization interval on Cisco ISR routers?
A) 10 msec
B) 20 msec
C) 40 msec
D) 30 msec
2. Which two fields are required parameters when manually creating users on Cisco Unity Connection with predefined templates? (Choose two.)
A) First name and last name
B) Employee ID
C) Title
D) Username (alias)
E) Extension
3. What is the maximum number of digits that an ephone PIN can have to allow after-hour exempt calling privileges?
A) 6
B) 7
C) 8
D) 4
E) 9
4. Which Cisco Unified Communications Manager device report provides key information to determine if an additional gateway is needed?
A) gateway utilization
B) gateway summary
C) gateway and line group utilization
D) gateway detail
5. How does the Cisco Unified Communications Manager Express match an outbound VoIP dial peer?
A) Outbound dial-peer matching is completed on a digit-by-digit basis.
B) Outbound dial-peer matching uses the entire string of digits en bloc to match the dial peer with the longest match.
C) It matches outbound dial peers by placing all the dial peers into a hunt group and then uses the entire dialed number en bloc to match the first dial peer.
D) Cisco Unified Communications Manager Express creates a hunt group that contains all the configured dial peers and then applies the dial digits in a digit-by-digit manner to match a dial peer.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: D,E | Question # 3 Answer: C | Question # 4 Answer: A | Question # 5 Answer: B |
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