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Updated: Jun 01, 2026
No. of Questions: 73 Questions & Answers with Testing Engine
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Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:
1. Your customer wants its agents to be able to pull chats from the wait queue. Which two actions should you perform?
A) Select the Chat check box that is associated with an agent's staff account.
B) Configure advanced routing.
C) Select the corresponding pull policy.
D) Enable the engagement engine.
E) Select the Pull Chat check box in the chat profile.
2. Which two types of joins are available in analytics?
A) Peripheral
B) Intersection
C) Outer LTD) External
D) Inner
E) Internal
3. The current session expiration is set to 10 minutes but your client wants it to be 60 minutes. Which statement is true?
A) You can change the default value to 60 minutes by using File > Options > Session Expiration.
B) You can change the default value to 60 minutes by amending the Site Configuration > Configuration Settings value.
C) Because the system default is 15 minutes, it cannot be changed.
D) You can change the default value to 60 minutes by using Site Configuration > Session Timeout.
4. Which six actions can have a null value?
A) Set SLAs
B) Set Queue
C) Set Fields
D) Set Disposition
E) Set Category
F) Set Agent
G) Set Product
H) Set Assigned
I) Set Mailbox
J) Set Status
5. A contact center supervisor wants to assign an incident to an agent, A1. However, the supervisor finds that A1 is not available in the Assigned drop-down list in the incident workspace.
What could be the reason?
A) The profile to which the agent is assigned does not have a navigation set assigned.
B) The profile to which the agent is assigned does not have the Incident Read option selected on the Permissions > Services tab.
C) The profile to which the agent is assigned does not have to appear in the Menu option selected on the Services tab.
D) The profile to which the agent is assigned does not have the Interface Access check box selected.
E) The profile to which the agent is assigned does not have the incident workspace assigned.
Solutions:
| Question # 1 Answer: C,E | Question # 2 Answer: C,D | Question # 3 Answer: B | Question # 4 Answer: A,B,C,D,I | Question # 5 Answer: D |
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